Online User Agreement Template for England and Wales

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Key Requirements PROMPT example:

Online User Agreement

"I need an Online User Agreement for my new mobile gaming app launching in March 2025, which will include in-app purchases and user-generated content features, compliant with UK regulations and suitable for users aged 13 and above."

Document background
The Online User Agreement serves as the primary legal framework governing the relationship between online service providers and their users in England and Wales. This document is essential for any business operating an online platform or service, establishing clear terms of use, protecting both parties' interests, and ensuring compliance with UK digital commerce regulations, data protection laws, and consumer rights legislation. It should be implemented before allowing users to access the service and updated regularly to reflect changes in law or business practices.
Suggested Sections

1. Parties: Identifies the service provider and defines the user/customer

2. Background: Explains the purpose and context of the agreement

3. Definitions: Defines key terms used throughout the agreement

4. Service Description: Details the services or platform being provided

5. User Obligations: Sets out user responsibilities and acceptable use

6. Privacy and Data Protection: Explains how user data is collected, used, and protected

7. Intellectual Property Rights: Clarifies ownership and usage rights of content and platform

8. Limitation of Liability: Defines extent and limits of service provider's liability

9. Termination: Explains how and when the agreement can be terminated

Optional Sections

1. Payment Terms: Required for paid services - details pricing, billing, and refunds

2. Age Restrictions: Specifies minimum age requirements and child protection measures

3. User Content: Rules for user-generated content and associated rights

4. Dispute Resolution: Procedures for handling disputes between users and platform

Suggested Schedules

1. Privacy Policy: Detailed privacy and data protection practices

2. Acceptable Use Policy: Detailed rules for platform usage

3. Cookie Policy: Details about cookie usage and management

4. Service Level Agreement: Technical performance standards and metrics for the service

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Industries

UK GDPR and Data Protection Act 2018: Core data protection legislation governing how personal data must be processed, stored, and protected. Sets out data subject rights and organizational obligations.

Privacy and Electronic Communications Regulations 2003: Specific rules for electronic communications, including requirements for cookies and electronic marketing consent.

Consumer Rights Act 2015: Fundamental consumer protection legislation covering contracts for goods, services, and digital content, including fairness requirements.

Consumer Contracts Regulations 2013: Governs distance selling and online contracts, including cancellation rights, information requirements, and cooling-off periods.

Electronic Commerce Regulations 2002: Sets out requirements for online business operations, including transparency in commercial communications and information service providers must give to customers.

Electronic Communications Act 2000: Establishes the legal framework for electronic signatures and electronic commerce in the UK.

Equality Act 2010: Requires websites and services to be accessible to users with disabilities and prevents discrimination.

Age Appropriate Design Code: Standards for online services to protect children's privacy and data rights under UK GDPR.

Copyright, Designs and Patents Act 1988: Protects intellectual property rights and governs how copyrighted material can be used and shared online.

Unfair Contract Terms Act 1977: Regulates unfair terms in contracts and limits how businesses can exclude or restrict their liability.

Payment Services Regulations 2017: Governs online payment processing and financial services, including security and authorization requirements.

Online Safety Bill: Pending legislation aimed at regulating online content and protecting users from harmful material.

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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