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Software As A Service Agreement Pro Customer
"I need a Software As A Service Agreement Pro Customer for my enterprise-level accounting software purchase from a UK vendor, with robust data protection clauses and specific uptime guarantees of 99.9%, planned to commence in March 2025."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Service Description: Detailed description of the SaaS services provided
5. Service Levels: Performance standards and metrics
6. Fees and Payment: Pricing, payment terms and conditions
7. Data Protection: Data processing obligations and compliance with UK GDPR
8. Intellectual Property Rights: IP ownership, licensing terms and usage rights
9. Confidentiality: Protection of confidential information and trade secrets
10. Term and Termination: Duration, renewal, and termination provisions
11. Liability and Indemnification: Limitation of liability and indemnification obligations
12. Force Majeure: Provisions for unforeseen circumstances and events beyond party control
13. General Provisions: Miscellaneous legal provisions including governing law and jurisdiction
1. Change Control: Process for managing changes to services - recommended for complex implementations
2. Migration Services: Terms for data migration services and responsibilities - include when data migration is required
3. Professional Services: Additional implementation or consulting services - include when additional services are provided
4. Disaster Recovery: Disaster recovery and business continuity provisions - recommended for enterprise customers
5. Compliance and Audit: Specific compliance requirements and audit rights - include for regulated industries
1. Service Level Agreement: Detailed service levels, performance metrics, and remedies
2. Data Processing Agreement: Detailed data processing terms and obligations under UK GDPR
3. Security Requirements: Security standards, protocols, and compliance requirements
4. Pricing Schedule: Detailed pricing, payment terms, and fee calculations
5. Support Services: Description of support services, response times, and escalation procedures
6. Technical Requirements: Technical specifications and requirements for service use
Authors
Agreement
Authorised Users
Business Day
Commencement Date
Confidential Information
Customer
Customer Data
Data Protection Laws
Documentation
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Maintenance Window
Normal Business Hours
Personal Data
Platform
Renewal Period
Service Credits
Service Level Agreement
Services
Software
Subscription
Subscription Term
Support Services
System Requirements
Term
Third Party Software
UK GDPR
User Subscriptions
Virus
Vulnerability
User Subscriptions
Service Provision
Service Levels
Customer Obligations
Provider Obligations
Security
Data Protection
Proprietary Rights
Confidentiality
Fees and Payment
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Exit Management
Dispute Resolution
Audit Rights
Change Control
Assignment and Subcontracting
Service Availability
Maintenance and Support
Business Continuity
Compliance with Laws
Anti-Bribery
Insurance
Notices
Entire Agreement
Variation
Waiver
Severance
Governing Law
Jurisdiction
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