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Social Media Management Contract
1. Parties: Identification of the service provider and the client, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement, including technical and social media-specific terminology
4. Scope of Services: Detailed description of social media management services to be provided, including platforms covered and core responsibilities
5. Service Provider Obligations: Specific duties and responsibilities of the social media manager, including content creation, posting schedules, and engagement management
6. Client Obligations: Client's responsibilities, including providing necessary access, materials, and timely approval of content
7. Content Approval Process: Procedures for content submission, review, and approval
8. Performance Metrics: Defined KPIs and reporting requirements for measuring social media performance
9. Data Protection and Privacy: GDPR compliance measures and data handling procedures
10. Intellectual Property Rights: Ownership and usage rights of created content, existing IP, and brand materials
11. Fees and Payment Terms: Service fees, payment schedule, and additional costs
12. Term and Termination: Contract duration, renewal terms, and termination conditions
13. Confidentiality: Protection of confidential information and trade secrets
14. Liability and Indemnification: Limitation of liability and indemnification obligations
15. Governing Law and Jurisdiction: Specification of Danish law application and dispute resolution procedures
1. Crisis Management: Procedures for handling social media crises and emergency response - include for high-profile clients or sensitive industries
2. Influencer Collaboration: Terms for managing influencer partnerships and campaigns - include if influencer marketing is part of the scope
3. White Labeling: Terms for providing services under client's brand - include if services will be white-labeled
4. Content Creation Tools: Specifications about tools and software used - include if specific tools are crucial to service delivery
5. Training and Support: Terms for providing training to client's staff - include if knowledge transfer is part of the scope
6. Multi-Platform Management: Specific terms for managing multiple social media platforms - include if managing more than three platforms
7. Competitor Restrictions: Non-compete and exclusivity terms - include if operating in a competitive industry
1. Schedule A - Service Level Agreement: Detailed service levels, response times, and performance standards
2. Schedule B - Fee Schedule: Detailed breakdown of fees, including base fees and additional services
3. Schedule C - Platforms and Accounts: List of social media platforms and accounts covered under the agreement
4. Schedule D - Content Calendar Template: Template for content planning and scheduling
5. Schedule E - Reporting Template: Format and contents of regular performance reports
6. Appendix 1 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
7. Appendix 2 - Brand Guidelines: Client's branding requirements and guidelines for social media
8. Appendix 3 - Emergency Contact Protocol: Contact details and procedures for urgent situations
Authors
Services
Social Media Platforms
Content
Client Materials
Confidential Information
Data Protection Laws
Personal Data
Intellectual Property Rights
Service Levels
Performance Metrics
Business Day
Campaign
Content Calendar
Crisis Management Protocol
Engagement Rate
Force Majeure Event
Key Performance Indicators
Monthly Report
Platform Guidelines
Post
Reach
Response Time
Service Provider Materials
Social Media Assets
Social Media Strategy
Term
Territory
User Generated Content
Working Hours
Approved Content
Brand Guidelines
Community Management
Data Processing Agreement
Effective Date
Fees
Impression
Initial Term
Payment Terms
Renewal Term
Service Credits
Social Media Channels
Social Media Policy
Advertising Budget
Analytics
Authorized Representatives
Term and Duration
Payment Terms
Service Provider Obligations
Client Obligations
Content Creation and Approval
Intellectual Property Rights
Data Protection and Privacy
Confidentiality
Performance Standards
Service Levels
Reporting Requirements
Social Media Crisis Management
Platform Access and Security
Content Ownership
Brand Guidelines Compliance
Warranties and Representations
Limitation of Liability
Indemnification
Force Majeure
Termination
Non-Solicitation
Assignment
Notices
Entire Agreement
Severability
Governing Law
Dispute Resolution
Amendment
Third Party Rights
Compliance with Laws
Insurance
Subcontracting
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