SLA In Supply Chain Template for Australia

1. Business Continuity: Disaster recovery and business continuity requirements, necessary for critical supply chain functions

2. Security Requirements: Specific security protocols and requirements, important for handling sensitive goods or information

3. Environmental Compliance: Environmental standards and requirements, relevant for logistics and transportation services

4. Subcontracting: Terms governing use of subcontractors, important when provider may need to delegate services

5. Technology Requirements: Specific IT system requirements and integrations, relevant for digital supply chain services

6. Quality Management: Specific quality control processes, important for manufacturing or product-handling services

7. Training Requirements: Staff training and certification requirements, relevant for specialized services

8. Innovation and Continuous Improvement: Provisions for service enhancement and optimization over time

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and KPIs

2. Schedule 2 - Pricing Schedule: Detailed breakdown of fees, charges, and pricing mechanisms

3. Schedule 3 - Performance Measurement Methodology: Detailed procedures for measuring and calculating performance metrics

4. Schedule 4 - Operational Procedures Manual: Detailed operational processes and procedures

5. Schedule 5 - Contact Details and Escalation Procedures: Key personnel and escalation protocols

6. Schedule 6 - Reporting Requirements: Templates and specifications for required reports

7. Schedule 7 - Service Credit Calculations: Detailed methodology for calculating service credits and penalties

8. Appendix A - Technical Requirements: Specific technical standards and requirements

9. Appendix B - Compliance Checklist: Regulatory and standards compliance requirements