Service Level Agreement Human Resources Template for Australia

1. Transition Services: Procedures for transitioning HR services from existing providers or internal teams - include when there's a transition from another provider

2. Business Continuity and Disaster Recovery: Procedures for maintaining HR services during disruptions - include for critical HR functions

3. Intellectual Property Rights: Ownership and usage rights for HR materials and systems - include when proprietary systems or materials are involved

4. Information Security: Additional security requirements beyond basic data protection - include for handling sensitive employee data

5. International Services: Provisions for cross-border HR services - include when serving multiple jurisdictions

6. Change Management: Procedures for implementing service or organizational changes - include for complex or large-scale services

7. Subcontracting: Terms for engaging and managing subcontractors - include when subcontractors may be used

1. Schedule 1 - Detailed Service Descriptions: Comprehensive list and description of all HR services to be provided

2. Schedule 2 - Service Level Specifications: Detailed metrics, KPIs, and measurement methodologies

3. Schedule 3 - Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Governance Framework: Detailed procedures for service management and oversight

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Key Personnel: List of key service provider staff and their roles

7. Appendix A - Report Templates: Standard formats for regular service reports and reviews

8. Appendix B - Process Maps: Workflow diagrams for key HR processes

9. Appendix C - Contact Matrix: Contact details and escalation procedures for both parties