Demo SLA Template for Australia

1. Data Protection and Privacy: Required when services involve handling personal or sensitive data

2. Disaster Recovery: Include when business continuity is critical to the service

3. Security Requirements: Needed when services involve IT systems or sensitive information

4. Change Management: Include when services may require modifications during the contract term

5. Transition Services: Required when complex implementation or exit processes are needed

6. Insurance Requirements: Include when services involve significant risks or regulatory requirements

7. Intellectual Property Rights: Required when services involve creation or use of intellectual property

8. Force Majeure: Include when services might be affected by events beyond parties' control

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and targets

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Service Hours and Support Levels: Operating hours, support availability, and response matrices

5. Schedule 5 - Reporting Requirements: Templates and specifications for service level reports

6. Schedule 6 - Escalation Procedures: Detailed escalation paths and contact information

7. Appendix A - Technical Requirements: Customer's technical environment and compatibility requirements

8. Appendix B - Contact Details: Key contacts and authorized representatives for both parties