Service Level Agreement For Consultants Template for United Arab Emirates

1. Change Management: Procedures for requesting and implementing changes to services or service levels, recommended for complex consulting engagements

2. Disaster Recovery: Procedures for service continuity in case of disasters, needed if consulting services are critical to client operations

3. Security Requirements: Specific security protocols and requirements, necessary when handling sensitive data or accessing client systems

4. Knowledge Transfer: Requirements for training client staff or transferring knowledge, important for long-term consulting engagements

5. Non-Compete and Non-Solicitation: Restrictions on competitive activities and hiring, relevant in specialized consulting fields

6. Shariah Compliance: Additional provisions ensuring compliance with Islamic law, necessary when working with Islamic institutions

7. Local Content Requirements: Provisions regarding use of local resources or compliance with Emiratisation policies, if applicable

1. Schedule A - Service Description: Detailed technical specifications of consulting services and deliverables

2. Schedule B - Service Levels and KPIs: Detailed metrics, measurement methods, and performance targets

3. Schedule C - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

4. Schedule D - Required Resources: List of resources, tools, and access requirements needed from the client

5. Schedule E - Report Formats: Templates and formats for required reports and documentation

6. Schedule F - Key Personnel: Details of key consultant team members and their roles

7. Schedule G - Client Policies: Relevant client policies and procedures that consultant must comply with

8. Appendix 1 - Communication Protocol: Procedures for routine communications and escalations

9. Appendix 2 - Change Request Form: Standard form for requesting changes to services or service levels