Document background
The Service Level Agreement Cyber Security is essential for organizations operating in the UAE that require formal documentation of cybersecurity service commitments and performance standards. This agreement type has become increasingly critical with the implementation of the UAE's comprehensive cybersecurity framework, including Federal Decree Law No. 45 of 2021 and various sector-specific regulations. The document establishes clear expectations for security service delivery, defines measurable performance indicators, and ensures compliance with UAE cybersecurity laws and regulations. It is particularly relevant for organizations handling sensitive data, operating critical infrastructure, or subject to specific regulatory requirements. The agreement typically includes detailed provisions for security monitoring, incident response, threat management, and reporting procedures, while addressing specific UAE jurisdictional requirements and local business practices.
