Document background
The Internal Service Level Agreement Between Departments serves as a formal framework for managing and monitoring service delivery relationships between different departments within an organization operating in the UAE. This document type is essential when departments need to establish clear, measurable service standards, particularly in situations where one department provides crucial operational, technical, or support services to another. The agreement ensures alignment with UAE corporate governance requirements and internal policies while defining key performance indicators, service standards, response times, and mutual responsibilities. It includes provisions for performance monitoring, dispute resolution, and periodic reviews, all structured in compliance with UAE Federal laws. This document type is particularly valuable for large organizations seeking to optimize internal operations and maintain service quality standards across departmental boundaries.
