SLA Agreement Template for United Arab Emirates

1. Data Protection and Privacy: Required when services involve handling personal or sensitive data

2. Disaster Recovery: Include for critical services requiring business continuity planning

3. Security Requirements: Necessary for services involving IT systems or sensitive information

4. Change Management: Include when services may require modifications during the contract term

5. Training and Support: Required when service includes training or ongoing support components

6. Subcontracting: Include when service provider may need to engage subcontractors

7. Insurance Requirements: Add for high-risk services or when required by industry regulations

8. Intellectual Property Rights: Include when services involve creation or use of intellectual property

9. Force Majeure: Optional but recommended for long-term service agreements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Specifications: Detailed KPIs, measurement methods, and targets

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various scenarios

5. Schedule 5 - Report Templates: Standard formats for performance reports and other required documentation

6. Schedule 6 - Technical Requirements: Specific technical requirements or specifications for service delivery

7. Appendix A - Service Credit Calculation: Detailed methodology for calculating service credits and penalties

8. Appendix B - Change Request Form: Standard template for requesting and documenting service changes