Service Level Agreement Between Two Companies Template for United Arab Emirates

1. Data Protection and Privacy: Required when services involve handling personal or sensitive data

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Security Requirements: Important for services involving IT systems or sensitive information

4. Change Management: Necessary for services that may require modifications during the contract term

5. Intellectual Property Rights: Required when services involve creation or use of intellectual property

6. Insurance Requirements: Important for high-risk services or regulatory compliance

7. Subcontracting: Needed when service provider may use third-party contractors

8. Environmental Compliance: Required for services with environmental impact

9. Staff and Personnel: Important when specific personnel or qualifications are crucial to service delivery

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methods, and targets

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various scenarios

5. Schedule 5 - Reporting Requirements: Templates and specifications for performance reports

6. Schedule 6 - Technical Requirements: Infrastructure and technical specifications required for service delivery

7. Appendix A - Service Credit Calculations: Detailed methodology for calculating service credits and penalties

8. Appendix B - Change Request Form: Standard template for requesting and documenting service changes

9. Appendix C - Incident Report Template: Standard format for reporting and documenting service incidents