1. Parties: Identification of the service provider and client, including their registered addresses and company registration numbers
2. Background: Context of the agreement and brief description of the cybersecurity services to be provided
3. Definitions: Detailed definitions of technical terms, service-related terminology, and concepts used throughout the agreement
4. Scope of Services: Comprehensive description of cybersecurity services, including monitoring, threat detection, incident response, and other security measures
5. Service Provider Obligations: Detailed responsibilities of the service provider, including service delivery, reporting, and compliance with relevant laws
6. Client Obligations: Client's responsibilities, including providing access, information, and maintaining basic security measures
7. Service Levels: Specific, measurable performance metrics and standards for each service component
8. Security Incident Management: Procedures for identifying, reporting, and responding to security incidents
9. Data Protection and Privacy: Compliance with POPIA and other data protection requirements, including data handling procedures
10. Confidentiality: Protection of confidential information exchanged during service provision
11. Fees and Payment: Pricing structure, payment terms, and conditions for additional services
12. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
13. Limitation of Liability: Extent and limitations of service provider's liability
14. Dispute Resolution: Procedures for resolving disputes, including mediation and arbitration processes
15. General Provisions: Standard legal clauses including governing law, notices, and amendment procedures
