HR Service Level Agreement Template for South Africa

1. Implementation and Transition: Used when there's a transition from existing HR systems or providers, detailing the implementation process

2. Technology and Systems: Include when the service involves specific HR software or systems

3. Business Continuity: Required for critical HR services where continuous service delivery is essential

4. Intellectual Property Rights: Include when the services involve development of custom HR materials or systems

5. Staff Training and Development: Used when the service provider will be responsible for training client staff

6. Compliance with Employment Equity: Include when service provider is involved in recruitment or workforce planning

7. Insurance Requirements: Required for high-risk HR services or when handling sensitive operations

8. Subcontracting: Include when the service provider may need to engage subcontractors

1. Schedule 1: Detailed Service Specifications: Comprehensive breakdown of all HR services to be provided

2. Schedule 2: Service Level Requirements: Detailed performance metrics, KPIs, and measurement criteria

3. Schedule 3: Fee Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule 4: Key Personnel: List of key service provider staff and their roles

5. Schedule 5: Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6: Data Processing Agreement: Detailed POPIA compliance requirements and procedures

7. Schedule 7: Reporting Templates: Standard formats for regular service reports and communications

8. Appendix A: Escalation Matrix: Contact details and procedures for issue escalation

9. Appendix B: HR Policies and Procedures: Relevant client policies that the service provider must follow