All Countries
Procurement
Security Level Agreement

Security Level Agreement Template for South Africa

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Security Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Security Level Agreement

"I need a Security Level Agreement for my financial services company based in Cape Town, to establish security protocols with a third-party data processing provider who will handle our customer data, with the agreement to commence from March 2025."

Celebrated by
Collaborations with
Investors
Document background
The Security Level Agreement (SLA) is a specialized contract used to establish and maintain security standards and protocols between organizations operating in South Africa. This document becomes necessary when organizations need to formalize their security arrangements, particularly in contexts involving sensitive data handling, critical infrastructure protection, or compliance with South African data protection laws such as POPIA. The agreement typically details security classification levels, specific security controls, incident response procedures, and compliance requirements. It's particularly relevant in today's digital age where cybersecurity threats are increasing, and organizations need to ensure robust security measures while maintaining compliance with South African legislation. The SLA serves as a crucial tool for managing security risks and establishing clear accountability in security arrangements between parties.
Suggested Sections

1. Parties: Identification of the contracting parties, including registered addresses and company registration numbers

2. Background: Context of the agreement, purpose, and relationship between the parties

3. Definitions and Interpretation: Detailed definitions of technical terms, security classifications, and interpretation rules

4. Scope of Agreement: Details of the security services, systems, or areas covered by the agreement

5. Security Classification Levels: Definition and description of different security levels and their requirements

6. Security Controls and Requirements: Specific security measures, controls, and standards to be implemented

7. Access Control and Authentication: Requirements for access management, authentication processes, and authorization levels

8. Data Protection and Privacy: POPIA compliance measures and data protection requirements

9. Security Incident Management: Procedures for identifying, reporting, and managing security incidents

10. Compliance and Audit: Requirements for security audits, compliance monitoring, and reporting

11. Term and Termination: Duration of agreement and termination provisions

12. General Provisions: Standard legal clauses including governing law, jurisdiction, and notices

Optional Sections

1. Physical Security Requirements: Used when physical security measures are part of the scope

2. Cybersecurity Requirements: Used when digital/electronic security is specifically in scope

3. Personnel Security: Used when employee vetting and security clearances are required

4. Business Continuity: Used when security measures need to address business continuity requirements

5. International Data Transfers: Used when data will be transferred across borders

6. Industry-Specific Requirements: Used when specific industry regulations apply (e.g., financial services)

7. Subcontractor Security Requirements: Used when third-party service providers are involved

Suggested Schedules

1. Security Classification Matrix: Detailed matrix of security levels and corresponding requirements

2. Security Controls Checklist: Specific security controls and standards to be implemented

3. Incident Response Procedures: Detailed procedures for handling security incidents

4. Contact Details and Escalation Matrix: List of key contacts and escalation procedures

5. Audit Requirements and Checklist: Detailed audit requirements and compliance checklist

6. Technical Security Standards: Specific technical security standards and requirements

7. Service Level Metrics: Metrics and KPIs for measuring security performance

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Access Control
Authorized Personnel
Breach Notification
Business Hours
Classification Levels
Classified Information
Compliance Requirements
Confidential Information
Critical Infrastructure
Cybersecurity Event
Data Controller
Data Processor
Data Subject
Effective Date
Emergency Response
Encryption Standards
Force Majeure
Incident Response
Information Asset
Information Security
Material Breach
Operator
Personal Information
Physical Security
Processing
Protected Information
Responsible Party
Security Breach
Security Controls
Security Incident
Security Level
Security Measures
Security Personnel
Security Protocols
Security Requirements
Security Services
Sensitive Information
Service Level Metrics
Special Personal Information
Subcontractor
System Access
Technical Standards
Third Party
Top Secret
Unauthorized Access
User Authentication
Vulnerability Assessment
Clauses
Interpretation
Definitions
Duration and Term
Security Classification
Access Control
Authentication Requirements
Confidentiality
Data Protection
Security Measures
Physical Security
Cybersecurity
Personnel Security
Incident Response
Breach Notification
Compliance
Audit Rights
Performance Monitoring
Reporting Requirements
Risk Management
Service Levels
Subcontracting
Liability
Indemnification
Insurance
Force Majeure
Dispute Resolution
Termination
Assignment
Variation
Notices
Governing Law
Jurisdiction
Entire Agreement
Relevant Industries

Financial Services

Healthcare

Government and Public Sector

Information Technology

Defense and Security

Mining and Resources

Telecommunications

Critical Infrastructure

Professional Services

Manufacturing

Energy and Utilities

Education

Relevant Teams

Information Security

Legal

Compliance

Risk Management

IT Operations

Infrastructure

Data Protection

Security Operations

Vendor Management

Procurement

Corporate Governance

Audit and Assurance

Relevant Roles

Chief Information Security Officer

Security Manager

Compliance Officer

Risk Manager

Information Technology Director

Data Protection Officer

Security Operations Manager

Legal Counsel

Privacy Officer

Infrastructure Manager

Security Architect

Contract Manager

Operations Director

Chief Technology Officer

Information Security Analyst

Industries
Protection of Personal Information Act (POPIA) 2013: South Africa's primary data protection law that sets conditions for lawful processing of personal information and security safeguards requirements
Electronic Communications and Transactions Act 25 of 2002: Governs electronic communications and transactions, including requirements for data security and protection in electronic systems
Cybercrimes Act 19 of 2020: Provides legal framework for cybersecurity incidents, defines cybercrimes, and sets obligations for protecting critical information infrastructure
Consumer Protection Act 68 of 2008: Relevant when the security agreement involves consumer relationships, setting requirements for fair, reasonable, and honest dealing
Common Law of Contract: Fundamental principles governing contract formation, validity, and enforcement in South African law
Promotion of Access to Information Act (PAIA) 2000: Regulates access to information and may impact security classification levels and information handling procedures
Critical Infrastructure Protection Act 8 of 2019: Relevant for security agreements involving critical infrastructure protection and related security measures
Financial Intelligence Centre Act 38 of 2001: Important for security agreements in financial sector, especially regarding information security and confidentiality requirements
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Customer Slas

A South African-law governed agreement defining service levels, performance metrics, and quality standards between service providers and customers.

find out more

Internal SLA

South African internal service level agreement template for establishing formal service relationships between departments, aligned with local legislation and corporate governance requirements.

find out more

Default SLA

A South African-compliant Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Average SLA

South African Service Level Agreement defining service standards, performance metrics, and mutual obligations between provider and customer.

find out more

Service Level Agreement For Schools

A South African law-governed agreement defining service delivery standards and obligations between service providers and educational institutions.

find out more

API Service Level Agreement

A South African law-governed agreement defining API service terms, performance standards, and compliance requirements under POPIA and ECTA.

find out more

Call Center SLA

South African call center Service Level Agreement defining performance metrics and operational standards while ensuring compliance with local regulations.

find out more

Helpdesk SLA

A South African law-governed Service Level Agreement establishing terms and performance metrics for helpdesk support services.

find out more

Maintenance Level Agreement

A South African law-governed agreement establishing maintenance service levels, performance metrics, and responsibilities between service providers and clients.

find out more

SLA Employee

A South African employment agreement that combines standard employment terms with specific performance metrics and service level standards.

find out more

SLA Audit

A South African-compliant audit document for evaluating Service Level Agreement performance and compliance with local regulations and standards.

find out more

Finance SLA

South African Financial Services SLA template incorporating local regulatory requirements and service delivery standards for financial sector operations.

find out more

Email SLA

A South African-compliant Service Level Agreement defining performance standards and operational requirements for email service provision.

find out more

Security Level Agreement

A South African contract that establishes security requirements, classifications, and protocols between parties, compliant with local data protection and cybersecurity laws.

find out more

Monthly SLA

A South African law-governed agreement defining monthly service levels, performance metrics, and remedies for service delivery.

find out more

Minimum SLA

A South African law-compliant agreement defining minimum acceptable service standards between provider and customer, including performance metrics and remediation measures.

find out more

Marketing SLA

A South African law-compliant Service Level Agreement for marketing services, defining performance metrics and operational standards under local regulations.

find out more

Delivery SLA

South African delivery service level agreement template defining performance metrics and operational standards in compliance with local regulations.

find out more

Data Slas

A South African law-compliant agreement defining service level commitments and requirements for data-related services, incorporating POPIA compliance and data protection measures.

find out more

Critical SLA

A South African law-governed agreement establishing performance standards and obligations for critical services where reliability and uptime are essential.

find out more

Compute SLA

A South African law-governed Service Level Agreement defining performance metrics and obligations for compute service provision, including compliance with local regulations.

find out more

Communication SLA

A South African law-governed agreement defining service levels and performance metrics for communication services, incorporating local regulatory requirements and compliance standards.

find out more

Availability SLA

A South African-compliant Service Level Agreement defining and guaranteeing service availability levels between provider and customer, with specific performance metrics and remedies.

find out more

Service Level Agreement Between Two Companies

A South African law-governed agreement defining service standards and performance metrics between two companies, establishing their mutual service-related obligations and compliance requirements.

find out more

Work Level Agreement

A South African compliant agreement defining employee role specifics, performance standards, and working arrangements within an organization.

find out more

Service Level Agreement Cyber Security

South African-compliant Cybersecurity Service Level Agreement template covering security services, performance metrics, and POPIA compliance requirements.

find out more

MSP Service Level Agreement

South African-compliant service level agreement for managed IT services provision, defining performance metrics and operational standards between MSPs and clients.

find out more

IT Outsourcing Service Level Agreement

A South African law-governed agreement defining terms, conditions, and service levels for IT outsourcing arrangements, ensuring compliance with local regulations including POPIA and ECTA.

find out more

Global SLA

Global Service Level Agreement template under South African law, establishing international service delivery standards and performance metrics.

find out more

Generic SLA

A South African law-compliant Service Level Agreement template for defining and managing service delivery standards and performance metrics.

find out more

Firewall SLA

A South African law-compliant Service Level Agreement for firewall services, defining performance metrics and security standards while ensuring regulatory compliance.

find out more

Enterprise SLA

Enterprise-level service level agreement under South African law, defining service commitments and operational frameworks between service providers and enterprise customers.

find out more

Defect SLA

A South African law-governed agreement setting service levels for defect management and resolution, including response times and remedies.

find out more

SLA Agreement

A South African-compliant contract defining service delivery standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Service Availability Agreement

A South African law-governed agreement defining service availability commitments, performance metrics, and remedies between service providers and customers.

find out more

Interdepartmental SLA

A formal agreement governing service delivery between South African government departments, aligned with local public sector legislation and treasury requirements.

find out more

SLA For Website Development

A South African law-governed SLA for website development services, defining performance standards, technical requirements, and compliance obligations.

find out more

Marketing Agency Service Level Agreement

A South African law-governed agreement establishing terms, conditions, and service levels for marketing agency services, ensuring compliance with local marketing and consumer protection regulations.

find out more

Service Level Agreement Ict

A South African law-governed agreement defining ICT service delivery standards, performance metrics, and operational requirements between service provider and customer.

find out more

Training Service Level Agreement

A South African law-governed agreement establishing terms, conditions, and service levels for professional training services delivery.

find out more

SLA In Warehouse

South African warehouse operations SLA template establishing service standards and performance metrics between warehouse providers and clients, aligned with local regulations.

find out more

Simple Service Level Agreement

A South African law-governed agreement defining service levels, performance metrics, and obligations between service provider and customer.

find out more

Service Level Agreement Cost

A South African law-governed agreement defining service levels, costs, and performance metrics between service provider and client, with associated financial implications and regulatory compliance requirements.

find out more

SLA For Tickets

A South African-compliant agreement defining service levels and performance metrics for ticket-based support services.

find out more

IP Service Level Agreement

A South African law-governed agreement defining service levels and performance metrics for IP-based services delivery, including quality standards and compliance requirements.

find out more

Insurance Service Level Agreement

A South African law-governed agreement defining service levels and performance standards for insurance service delivery, incorporating local regulatory requirements.

find out more

SLA Digital Marketing

A South African law-governed Service Level Agreement defining terms, conditions, and metrics for digital marketing services, ensuring regulatory compliance and service quality standards.

find out more

Internet SLA

A South African-compliant agreement defining internet service levels, performance guarantees, and support terms between an ISP and customer under local telecommunications law.

find out more

SLA In Supply Chain

South African Supply Chain SLA template incorporating local legal requirements and comprehensive service standards for supply chain operations.

find out more

Recruiting Service Level Agreement

South African recruitment services agreement template establishing terms, performance metrics, and compliance requirements for professional recruitment services.

find out more

HR Service Level Agreement

A South African law-governed agreement defining terms, conditions, and performance standards for HR service delivery, ensuring compliance with local labor and privacy laws.

find out more

Service Level Agreement Accounting

South African Service Level Agreement template for accounting services, ensuring compliance with local regulations and professional standards.

find out more

Customer Based Service Level Agreement

A South African law-governed agreement defining service levels and performance standards between service providers and customers, ensuring compliance with local consumer protection and data privacy regulations.

find out more

SaaS Service Level Agreement

A South African law-governed Service Level Agreement for SaaS services, defining performance metrics and compliance requirements.

find out more

Minimum Service Level Agreement

A South African law-governed agreement establishing minimum service levels, performance metrics, and remedies between service provider and customer.

find out more

Social Media SLA

South African-compliant Service Level Agreement for social media management services, incorporating local regulatory requirements and performance standards.

find out more

Response Time Service Level Agreement

A South African law-governed agreement defining and enforcing specific response time commitments for service delivery, including measurement methods and compliance requirements.

find out more

Logistics Service Level Agreement

A South African law-governed agreement defining service levels and operational requirements between logistics providers and their clients.

find out more

Cloud Service Level Agreement

A South African law-governed agreement defining cloud service delivery terms, performance metrics, and compliance requirements under POPIA and related legislation.

find out more

Backup Service Level Agreement

A South African law-governed agreement defining terms, conditions, and service levels for backup services, ensuring POPIA compliance and operational efficiency.

find out more

Data Center Service Level Agreement

South African data center service level agreement outlining service commitments, performance metrics, and POPIA compliance requirements.

find out more

Service Level Agreement 99.9 Uptime

South African Service Level Agreement template guaranteeing 99.9% uptime, incorporating local legislative requirements and industry best practices.

find out more

Master Service Level Agreement

A South African law-governed agreement establishing service delivery framework, performance standards, and operational procedures between service provider and customer.

find out more

Procurement Service Level Agreement

South African-law governed agreement establishing terms, conditions, and service levels for procurement services, incorporating local regulatory requirements including B-BBEE compliance.

find out more

Service Level Agreement For Software Development

A South African law-governed agreement defining terms, conditions, and performance metrics for software development services, ensuring compliance with local legislation including POPIA.

find out more

Service Level Agreement Reporting

A South African law-compliant document establishing reporting requirements and processes for service level agreements, including performance metrics and compliance standards.

find out more

Database Service Level Agreement

A South African law-governed agreement defining database service levels, performance metrics, and compliance requirements between service providers and clients.

find out more

Operational Level Agreement

A South African law-compliant internal agreement defining service levels and operational procedures between departments within an organization.

find out more

Internal Service Level Agreement

A South African law-compliant agreement defining service standards and responsibilities between internal departments of an organization.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.