Marketing Agency Service Level Agreement Template for South Africa

1. Social Media Management: Specific terms for social media management services, if included

2. Digital Marketing Services: Specific terms for digital marketing, PPC, and SEO services

3. Traditional Media Services: Terms for traditional advertising channels if included

4. Competition Compliance: Specific provisions for running competitions or promotional campaigns

5. B-BBEE Compliance: Provisions related to B-BBEE requirements if applicable

6. International Services: Additional terms for cross-border marketing services

7. Crisis Management: Procedures for handling marketing-related crisis situations

8. Agency Team Requirements: Specific requirements for agency team composition and qualifications

1. Schedule 1: Service Specifications: Detailed breakdown of marketing services, deliverables, and timelines

2. Schedule 2: Service Level Requirements: Specific KPIs, performance metrics, and measurement methodologies

3. Schedule 3: Fee Schedule: Detailed pricing, rate cards, and payment milestones

4. Schedule 4: Approved Subcontractors: List of pre-approved subcontractors and their services

5. Schedule 5: Client Brand Guidelines: Client's branding requirements and usage guidelines

6. Schedule 6: Report Templates: Templates for performance reporting and campaign analytics

7. Appendix A: POPIA Compliance Checklist: Detailed data protection requirements and compliance measures

8. Appendix B: Creative Brief Template: Standard template for campaign briefs and approvals