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Subscription Service Agreement
"I need a Subscription Service Agreement for my SaaS company based in Singapore, providing AI-powered analytics services to enterprise customers across Asia, with specific provisions for data protection and service level commitments starting March 2025."
1. Parties: Identification of contracting parties, including registered addresses and company details
2. Background: Context of the agreement and brief description of the services being provided
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed description of subscription services to be provided
5. Payment Terms: Subscription fees, payment schedule, and payment methods
6. Term and Termination: Duration of agreement and termination provisions
7. Data Protection: PDPA compliance and data handling obligations
8. Confidentiality: Protection of confidential information
9. Governing Law: Singapore law provisions and jurisdiction
1. Service Level Agreement: Specific performance metrics and standards for technical or complex services requiring specific performance guarantees
2. Insurance: Insurance requirements and coverage for services involving significant risks or regulatory requirements
3. Audit Rights: Right to audit service provider's compliance, particularly relevant for regulated industries or when handling sensitive data
4. Change Control: Process for implementing changes to services, particularly relevant for long-term or complex service arrangements
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Agreement Schedule: Detailed performance metrics, reporting requirements, and penalties
3. Fee Schedule: Detailed pricing, payment terms, and fee calculations
4. Data Processing Agreement: Detailed data protection obligations and procedures
5. Security Requirements: Technical and organizational security measures
6. Acceptable Use Policy: Rules and restrictions for service usage
Authors
Authorized Users
Business Day
Confidential Information
Customer
Customer Data
Data Protection Laws
Documentation
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Maintenance Window
Personal Data
Platform
Renewal Term
Services
Service Credits
Service Level Agreement
Service Provider
Software
Subscription Period
Subscription Plan
Support Services
System Requirements
Term
Third Party Materials
Updates
Uptime
User Credentials
Virus
Working Hours
Access Rights
Amendments
Assignment
Audit Rights
Authority
Confidentiality
Data Protection
Dispute Resolution
Entire Agreement
Force Majeure
Governing Law
Indemnification
Intellectual Property
Limitation of Liability
Notices
Payment Terms
Performance Standards
Service Availability
Service Credits
Service Level Requirements
Service Modifications
Severability
Subscriber Obligations
Support Services
Suspension Rights
Term and Termination
Third Party Rights
Usage Restrictions
Warranties
Waiver
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