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Subscription Service Agreement

Subscription Service Agreement Template for United Arab Emirates

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Key Requirements PROMPT example:

Subscription Service Agreement

"I need a Subscription Service Agreement for my UAE-based SaaS company that will provide cloud-based accounting software to small businesses, with specific focus on data protection compliance and monthly subscription billing terms starting from March 2025."

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Document background
The Subscription Service Agreement serves as the primary contractual framework for businesses offering recurring services in the UAE market. This document is essential for companies providing ongoing access to software, content, or other services on a subscription basis, ensuring compliance with UAE Federal Laws including Consumer Protection Law No. 15 of 2020 and Data Protection Law No. 45 of 2021. The agreement comprehensively addresses service delivery specifications, payment terms, user rights and obligations, data protection requirements, and service level commitments. It is specifically structured to accommodate UAE's legal requirements regarding electronic transactions, consumer rights, and digital service delivery, making it suitable for both local and international service providers operating in the UAE market.
Suggested Sections

1. Parties: Identification of the service provider and subscriber, including full legal names, addresses, and registration details

2. Background: Context of the agreement and brief description of the subscription service being provided

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of the subscription services, including scope, features, and access methods

5. Subscription Terms: Duration, renewal, and termination provisions, including notice periods and automatic renewal terms

6. Fees and Payment: Pricing, payment terms, payment methods, late payment consequences, and fee adjustment mechanisms

7. Service Level Commitments: Performance standards, availability commitments, and service quality metrics

8. User Obligations: Subscriber's responsibilities, acceptable use policy, and compliance requirements

9. Data Protection and Privacy: Data handling practices, privacy obligations, and compliance with UAE data protection laws

10. Intellectual Property: IP rights, ownership of content, and licensing terms

11. Confidentiality: Protection of confidential information and trade secrets

12. Limitation of Liability: Liability caps and exclusions in compliance with UAE law

13. Force Majeure: Events beyond reasonable control and their impact on service delivery

14. Governing Law and Jurisdiction: Application of UAE law and jurisdiction for dispute resolution

15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. API Terms: Include when the service provides API access, detailing technical requirements and usage limits

2. Professional Services: Include when additional implementation or consulting services are offered alongside the subscription

3. Security Requirements: Include for services handling sensitive data or requiring specific security protocols

4. Disaster Recovery: Include for critical services requiring business continuity commitments

5. Insurance: Include when specific insurance coverage is required for the service

6. Export Control: Include for services with international usage or data transfer components

7. Third-Party Integrations: Include when the service integrates with or depends on third-party services

8. Multi-tenant Provisions: Include for shared platform services with multiple customers

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications and feature descriptions of the subscription service

2. Service Level Agreement: Detailed performance metrics, measurement methods, and remedies for non-compliance

3. Pricing Schedule: Detailed fee structure, including different tiers, usage-based pricing, and additional services

4. Data Processing Agreement: Detailed terms for personal data processing in compliance with UAE data protection laws

5. Support Services Schedule: Support level definitions, response times, and escalation procedures

6. Security Schedule: Detailed security requirements, protocols, and compliance standards

7. Acceptable Use Policy: Detailed rules and restrictions for using the subscription service

8. Implementation Plan: Timeline and milestones for service implementation and onboarding

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Authorized User
Billing Cycle
Business Day
Confidential Information
Contract Term
Data Protection Laws
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Intellectual Property Rights
Maintenance Window
Personal Data
Platform
Privacy Policy
Renewal Term
Service Credits
Service Level Agreement
Service Provider
Services
Subscriber
Subscription Fee
Subscription Period
Subscription Plan
Support Services
System Administrator
Term
Third Party Provider
UAE
User Account
User Data
Relevant Industries

Technology

Software as a Service (SaaS)

Healthcare

Education

Financial Services

E-commerce

Professional Services

Media and Entertainment

Telecommunications

Cloud Computing

Digital Services

Consulting

Manufacturing

Retail

Relevant Teams

Legal

Compliance

Information Technology

Sales

Operations

Finance

Customer Success

Security

Data Protection

Product Management

Business Development

Risk Management

Service Delivery

Relevant Roles

Legal Counsel

Compliance Officer

Contract Manager

Chief Technology Officer

Product Manager

Sales Director

Account Executive

Operations Manager

Information Security Officer

Data Protection Officer

Chief Financial Officer

Business Development Manager

Service Delivery Manager

Customer Success Manager

Risk Manager

Industries
UAE Federal Law No. 15 of 2020 on Consumer Protection: Governs consumer rights and protection, including fair contract terms, transparency in pricing, and consumer's right to terminate services. Essential for subscription agreements to ensure compliance with consumer protection requirements.
UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services: Regulates electronic transactions and digital signatures, crucial for online subscription services and electronic contract formation.
UAE Federal Law No. 2 of 2019 on the Use of ICT in Healthcare: If the subscription service involves health data or healthcare services, this law governs the handling and protection of health-related information.
UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection: Regulates the collection, processing, and storage of personal data, essential for subscription services that collect and process user information.
UAE Federal Law No. 18 of 1993 (Commercial Transactions Law): Provides the general framework for commercial transactions and contractual relationships in the UAE.
UAE Civil Code (Federal Law No. 5 of 1985): Contains fundamental principles of contract law, including formation, validity, and termination of contracts.
UAE Federal Law No. 1 of 2006 on Electronic Commerce: Governs electronic commerce transactions and provides legal framework for online business operations.
UAE Central Bank Consumer Protection Regulation: Relevant for subscription services involving recurring payments or financial transactions, ensuring compliance with payment processing regulations.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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