Subscription Service Contract Template for Singapore

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Key Requirements PROMPT example:

Subscription Service Contract

"I need a Subscription Service Contract for my SaaS platform that will operate in Singapore and Malaysia, with specific provisions for data protection and auto-renewal terms, planned to launch in March 2025."

Document background
The Subscription Service Contract is essential for businesses operating in Singapore that provide recurring services or products to customers. This contract type is particularly relevant in today's digital economy, where subscription-based business models are increasingly common. The agreement must comply with Singapore's robust regulatory framework, including the Personal Data Protection Act and Electronic Transactions Act. It typically covers service delivery specifications, payment terms, data handling procedures, and termination rights, while providing adequate consumer protection and clear service provider obligations. The contract is designed to create a clear understanding between parties while ensuring compliance with Singapore's legal requirements for digital commerce and recurring transactions.
Suggested Sections

1. Parties: Identification of service provider and subscriber

2. Background: Context of the agreement and service overview

3. Definitions: Key terms used throughout the agreement

4. Service Description: Detailed description of services provided

5. Subscription Terms: Duration, renewal, and termination conditions

6. Payment Terms: Pricing, billing cycles, and payment methods

7. Data Protection: PDPA compliance and data handling procedures

8. Service Access and Security: Terms regarding access credentials, security measures, and user responsibilities

9. Intellectual Property: Rights and restrictions regarding IP owned by either party

10. Limitation of Liability: Limitations and exclusions of liability under Singapore law

11. Governing Law and Jurisdiction: Specification of Singapore law and jurisdiction

Optional Sections

1. Service Level Agreement: Performance metrics, uptime guarantees, and support response times - include for enterprise services

2. Insurance: Insurance requirements and coverage - include for high-risk services or physical products

3. White Label Provisions: Terms for rebranding services - include when allowing reselling or rebranding

4. Third-Party Services: Terms relating to integrated third-party services - include when service relies on third-party components

5. Professional Services: Terms for additional implementation or consulting services - include when offering professional services

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Pricing Schedule: Detailed pricing tiers, special rates, and payment terms

3. Schedule 3 - Data Processing Agreement: Detailed data handling procedures and PDPA compliance requirements

4. Schedule 4 - Acceptable Use Policy: Rules and restrictions for service usage

5. Schedule 5 - Service Level Requirements: Detailed performance metrics and service level commitments

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Clauses
Industries

Electronic Transactions Act (ETA): Primary legislation governing electronic transactions and digital signatures in Singapore, essential for online subscription services

Personal Data Protection Act (PDPA): Key legislation governing the collection, use, disclosure, and protection of personal data in Singapore

Consumer Protection (Fair Trading) Act (CPFTA): Legislation protecting consumers against unfair practices and establishing fair trading standards

Supply of Goods Act: Legislation governing the supply of goods and services, including implied terms and conditions

Computer Misuse Act: Legislation dealing with cybersecurity offenses and unauthorized access to computer systems

Cybersecurity Act 2018: Framework for the protection of critical information infrastructure and cybersecurity standards

Consumer Protection (Fair Trading) (Cancellation of Contracts) Regulations: Specific regulations governing contract cancellation rights for consumers

Unfair Contract Terms Act (UCTA): Legislation controlling the use of unfair terms in contracts, particularly in standard form contracts

Payment Services Act 2019: Regulatory framework for payment systems and payment service providers in Singapore

Payment Systems (Oversight) Act: Legislation governing the oversight of payment systems and stored value facilities

Cross Border Privacy Rules (CBPR): International data privacy framework affecting cross-border data transfers

IMDA Regulations: Guidelines and regulations from the Infocomm Media Development Authority affecting digital service providers

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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