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Subscription Service Agreement

Subscription Service Agreement Template for Ireland

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Key Requirements PROMPT example:

Subscription Service Agreement

"I need a Subscription Service Agreement for my SaaS platform launching in March 2025, which will provide AI-powered analytics to enterprise customers in Ireland, with specific focus on GDPR compliance and service level commitments."

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Document background
The Subscription Service Agreement is essential for businesses offering recurring services in Ireland, whether in a B2B or B2C context. This agreement type has become increasingly important with the growth of digital services, SaaS solutions, and subscription-based business models. The document must comply with Irish law, including the Consumer Protection Act 2007, GDPR requirements, and the E-Commerce Act 2000. It typically covers service specifications, subscription terms, payment arrangements, data protection measures, and service level commitments. The agreement should be drafted to accommodate both fixed-term and rolling subscription models while incorporating mandatory consumer rights and electronic commerce regulations applicable in Ireland.
Suggested Sections

1. Parties: Identification of the service provider and subscriber, including registered addresses and company details

2. Background: Context of the agreement and brief description of the subscription service

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of the subscription service, including scope and delivery method

5. Subscription Terms: Duration, renewal, and modification terms of the subscription

6. Payment Terms: Pricing, payment methods, billing cycles, and payment-related obligations

7. Service Level Agreement: Performance standards, availability commitments, and support services

8. User Access and Security: Terms governing access to the service and security requirements

9. Data Protection: GDPR compliance measures and data processing terms

10. Intellectual Property: IP rights, licensing terms, and usage restrictions

11. Confidentiality: Protection of confidential information exchanged during the service provision

12. Limitation of Liability: Liability caps and exclusions in accordance with Irish law

13. Termination: Termination rights, notice periods, and consequences of termination

14. General Provisions: Standard boilerplate clauses including governing law, notices, and assignment

Optional Sections

1. Consumer Rights: Additional protections required for B2C agreements under Irish consumer law

2. Professional Services: Terms for additional professional services like implementation or training

3. Service Credits: Compensation mechanism for failure to meet service levels, typically in B2B contexts

4. Disaster Recovery: Business continuity and disaster recovery procedures for critical services

5. Compliance with Regulated Industry Standards: Additional terms for regulated industries (e.g., financial services, healthcare)

6. Multi-user Subscriptions: Terms for enterprise subscriptions with multiple authorized users

7. White Labeling: Terms for resellers or partners who rebrand the service

8. API Usage: Terms governing the use of APIs if provided as part of the service

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications and feature descriptions

2. Service Level Agreement Schedule: Detailed performance metrics, response times, and service credit calculations

3. Pricing Schedule: Detailed pricing tiers, usage fees, and payment terms

4. Data Processing Agreement: Detailed GDPR-compliant data processing terms and security measures

5. Acceptable Use Policy: Detailed rules and restrictions for service usage

6. Support Services Schedule: Support tier details, escalation procedures, and contact information

7. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Security Requirements: Detailed security protocols, requirements, and compliance measures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptable Use Policy
Account
Agreement
Authorized User
Billing Cycle
Business Day
Confidential Information
Consumer
Customer Data
Data Controller
Data Processor
Data Protection Laws
Data Subject
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
GDPR
Initial Term
Intellectual Property Rights
Maintenance Window
Minimum Term
Notice
Payment Method
Personal Data
Platform
Processing
Renewal Term
Service Credits
Service Level Agreement
Service Provider
Services
Subscriber
Subscription Fee
Subscription Period
Subscription Plan
Support Services
System Requirements
Term
Territory
Third Party Services
Upgrade
User Credentials
Working Hours
Clauses
Subscription Terms
Service Provision
Payment Terms
Service Levels
Data Protection
Confidentiality
Intellectual Property
User Access
Security Requirements
Support Services
Acceptable Use
Service Availability
Maintenance
Warranties
Limitation of Liability
Indemnification
Force Majeure
Termination
Renewal
Assignment
Variation
Notices
Dispute Resolution
Governing Law
Entire Agreement
Severability
Third Party Rights
Consumer Rights
Service Credits
Audit Rights
Insurance
Business Continuity
Export Control
Anti-Corruption
Data Backup
Emergency Maintenance
API Usage
Service Modifications
Account Management
Billing
Relevant Industries

Software and Technology

Digital Media and Entertainment

Financial Services

Healthcare

Educational Services

Professional Services

Telecommunications

Cloud Computing

E-commerce

SaaS (Software as a Service)

Content Streaming

Business Services

Consulting

Information Technology

Digital Marketing

Relevant Teams

Legal

Commercial

Sales

Customer Success

Product

Operations

Finance

Business Development

Compliance

Risk Management

Information Technology

Customer Support

Service Delivery

Relevant Roles

Legal Counsel

Commercial Director

Chief Technology Officer

Privacy Officer

Compliance Manager

Sales Director

Customer Success Manager

Product Manager

Operations Director

Finance Manager

Business Development Manager

Contract Manager

Risk Manager

Account Executive

Service Delivery Manager

Industries
Consumer Protection Act 2007: Provides the primary framework for consumer protection in Ireland, including unfair commercial practices, misleading advertisements, and consumer rights
General Data Protection Regulation (GDPR): EU regulation implemented in Ireland governing the processing of personal data, including requirements for data collection, processing, and storage
Data Protection Act 2018: Irish implementation of GDPR, providing specific national requirements for data protection
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013: Regulates distance contracts and provides rules for cancellation rights, information requirements, and cooling-off periods
Sale of Goods and Supply of Services Act 1980: Governs contracts for the supply of services, including quality standards and implied terms
European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011: Regulates electronic communications and marketing, including requirements for consent in digital services
Competition Act 2002: Ensures subscription terms do not create anti-competitive effects or unfair market practices
Electronic Commerce Act 2000: Governs electronic contracts and digital signatures, providing legal recognition for electronic transactions
European Union (Electronic Communications Code) Regulations 2022: Updates rules for electronic communication services and networks, relevant for digital subscription services
Criminal Justice (Money Laundering and Terrorist Financing) Act 2010: May be relevant if the subscription service involves recurring payments and financial transactions
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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