Procurement Service Level Agreement Template for Pakistan

1. Anti-Corruption and Ethics: Required for public sector procurement or when dealing with government entities

2. Information Security Requirements: Needed when handling sensitive data or IT systems

3. Business Continuity and Disaster Recovery: Important for critical procurement services

4. Subcontracting: Required when service provider may use subcontractors

5. Environmental Compliance: Necessary for procurement involving environmental considerations

6. Import/Export Compliance: Required for international procurement activities

7. Staff and Personnel Requirements: Important when specific qualifications or security clearances are needed

8. Technology and Systems Integration: Needed when procurement involves IT systems integration

1. Schedule 1 - Service Specifications: Detailed description of procurement services and delivery requirements

2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Fee Structure: Detailed pricing, including any volume discounts or incentive mechanisms

4. Schedule 4 - Governance and Escalation Procedures: Operating procedures, governance structure, and escalation matrix

5. Schedule 5 - Implementation Plan: Transition and implementation timeline and milestones

6. Schedule 6 - Required Reports and Documentation: Templates and formats for required reporting

7. Schedule 7 - Security and Compliance Requirements: Detailed security protocols and compliance requirements

8. Schedule 8 - Contact Details and Key Personnel: List of key contacts and authorized personnel from both parties

9. Appendix A - Standard Operating Procedures: Detailed operational procedures and workflows

10. Appendix B - Technical Infrastructure Requirements: Technical specifications and system requirements