Business Level Agreement Template for Pakistan

1. Intellectual Property Rights: Include when the agreement involves creation, use, or transfer of intellectual property

2. Data Protection and Privacy: Include when personal or sensitive data processing is involved

3. Business Continuity: Include when service continuity is critical to the business relationship

4. Force Majeure: Include when specific force majeure provisions beyond standard clauses are needed

5. Insurance Requirements: Include when specific insurance coverage needs to be maintained

6. Security Requirements: Include when physical or information security requirements are crucial

7. Environmental Compliance: Include when environmental standards or compliance is relevant

8. Transition and Exit: Include when complex transition arrangements are needed at termination

1. Schedule 1 - Service Level Specifications: Detailed service levels, metrics, and measurement methodologies

2. Schedule 2 - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and financial calculations

3. Schedule 3 - Governance Framework: Detailed governance procedures, meeting schedules, and escalation matrix

4. Schedule 4 - Technical Specifications: Technical requirements, systems, and infrastructure specifications

5. Schedule 5 - Performance Reports: Templates and formats for performance reporting

6. Schedule 6 - Contact Details: Key personnel and contact information for both parties

7. Schedule 7 - Compliance Requirements: Specific regulatory and compliance requirements

8. Appendix A - Service Improvement Plan: Continuous improvement targets and initiatives

9. Appendix B - Business Continuity Plan: Detailed business continuity and disaster recovery procedures