Cloud Service Level Agreement Template for Pakistan

1. Disaster Recovery: Detailed disaster recovery and business continuity procedures, recommended for enterprise-level services

2. Data Migration: Terms for data transfer at the beginning and end of service, important for large-scale implementations

3. Professional Services: Additional implementation, training, or consulting services if offered

4. Compliance with Industry Standards: Specific industry compliance requirements (e.g., for financial or healthcare sectors)

5. Multi-jurisdiction Operations: Additional terms for services operating across multiple jurisdictions

6. Service Level Reporting: Detailed reporting requirements and procedures, recommended for complex service arrangements

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service levels and measurement methodologies

2. Schedule 2 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

3. Schedule 3 - Support Services Details: Comprehensive description of support levels, processes, and contact information

4. Schedule 4 - Security Protocols: Detailed security measures, compliance requirements, and certification standards

5. Schedule 5 - Pricing and Payment Terms: Detailed pricing structure, payment terms, and billing procedures

6. Appendix A - Technical Requirements: Customer's technical requirements and specifications

7. Appendix B - Emergency Contact Information: List of key contacts and escalation procedures for both parties