Database Service Level Agreement Template for Pakistan

1. Disaster Recovery: Detailed disaster recovery procedures, used when enhanced business continuity measures are required

2. Change Management: Procedures for implementing changes to services, included for complex database implementations

3. Data Migration: Terms for initial data migration, included when existing data needs to be transferred

4. Training: Training provisions for customer staff, included when training services are part of the agreement

5. Audit Rights: Customer's rights to audit service provider's operations, included for regulated industries

6. Multi-location Services: Specific terms for services provided across multiple locations, used for distributed database services

7. Third-Party Integration: Terms for integration with third-party services, included when external integrations are required

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of fees, payment terms, and pricing models

3. Schedule 3 - Technical Requirements: Specific technical requirements and configurations for the database service

4. Schedule 4 - Support Procedures: Detailed support procedures, escalation matrix, and contact information

5. Schedule 5 - Security Protocols: Detailed security measures, compliance requirements, and security testing procedures

6. Appendix A - Service Credit Calculations: Detailed methodology for calculating service credits and penalties

7. Appendix B - Incident Response Plan: Procedures for handling and responding to service incidents and breaches