Customer Service Agreement Template for Pakistan

The Customer Service Agreement serves as a foundational document for businesses operating in Pakistan that provide services to customers, whether individuals or corporations. This agreement is essential when establishing a formal service relationship and needs to comply with Pakistani legislation, including the Contract Act 1872 and Consumer Protection Act 2009. It should be used whenever a business begins a service relationship with a customer that requires clear terms, conditions, and service standards. The agreement typically includes service specifications, performance metrics, payment terms, and dispute resolution mechanisms, while ensuring compliance with local laws and regulations. It's particularly important for ongoing service relationships where clear definitions of rights, obligations, and service standards are necessary for both parties.

1. Parties: Identification and details of the service provider and customer, including legal names, addresses, and registration numbers if applicable

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided, including service levels and standards

5. Term and Commencement: Duration of the agreement and conditions for commencement

6. Fees and Payment Terms: Pricing structure, payment schedules, and payment methods

7. Service Provider Obligations: Detailed responsibilities and commitments of the service provider

8. Customer Obligations: Customer's responsibilities and requirements for service delivery

9. Service Standards: Quality standards, performance metrics, and service level agreements

10. Confidentiality: Provisions for handling confidential information

11. Termination: Conditions and procedures for agreement termination

12. Dispute Resolution: Procedures for handling disputes between parties

13. Governing Law: Specification of Pakistani law as governing law and jurisdiction

14. General Provisions: Standard legal provisions including notices, amendments, and severability