Customer Service Agreement Template for India

1. Service Level Agreement (SLA): Detailed service levels and performance metrics, necessary for technical or complex services

2. Compliance Requirements: Specific regulatory compliance obligations, important for regulated industries

3. Insurance: Insurance requirements and coverage details, relevant for high-risk services

4. Business Continuity: Disaster recovery and business continuity provisions, important for critical services

5. Training and Support: Details of training and ongoing support provisions, relevant for complex service offerings

6. Equipment and Materials: Provisions regarding any equipment or materials provided, relevant if physical items are involved

7. Subcontracting: Terms governing the use of subcontractors, relevant if service provider may need to subcontract

8. Marketing and Branding: Terms for use of customer's brand and marketing references, relevant for public-facing services

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels: Specific performance metrics, measurement methods, and remedies

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and rate cards

4. Schedule 4 - Key Personnel: Details of key staff members and their roles

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Appendix A - Data Processing Agreement: Detailed terms for handling personal data in compliance with Indian law

7. Appendix B - Security Requirements: Specific security protocols and requirements

8. Appendix C - Escalation Matrix: Contact details and procedures for issue escalation