Customer Service Agreement Template for Singapore

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Customer Service Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Customer Service Agreement

"I need a Customer Service Agreement for my e-commerce business based in Singapore, covering 24/7 customer support services including live chat and email support, starting from March 2025, with specific provisions for handling customer data and complaints resolution."

Document background
The Customer Service Agreement is essential for businesses operating in Singapore that provide customer support services. This document establishes clear expectations between service providers and customers, ensuring compliance with Singapore's stringent consumer protection and data privacy laws. It includes crucial provisions for service delivery, performance metrics, data handling, dispute resolution, and liability limitations. The agreement is particularly important given Singapore's emphasis on consumer rights and data protection, making it a fundamental tool for managing customer service relationships in accordance with local regulations.
Suggested Sections

1. Parties: Identification of service provider and customer, including full legal names and addresses

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Key terms used tHRoughout the agreement

4. Services: Detailed description of services to be provided, including scope and delivery methods

5. Fees and Payment: Pricing structure, payment terms, and billing procedures

6. Term and Termination: Duration of agreement and circumstances for termination

7. Data Protection: PDPA compliance measures and data handling procedures

8. Liability and Indemnification: Limitation of liability and indemnification provisions

9. Governing Law: Specification of Singapore law and jurisdiction

Optional Sections

1. Service Levels: Specific performance metrics and standards for technical or measurable services

2. Intellectual Property: IP rights and ownership provisions for services involving creation or use of intellectual property

3. Force Majeure: Provisions for unforeseen circumstances in long-term or critical service arrangements

4. Insurance: Insurance requirements and coverage for high-risk services or regulatory compliance

5. Confidentiality: Protection of confidential information when sensitive information is shared

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications of services

2. Fee Schedule: Detailed pricing breakdown and payment terms

3. Service Level Agreement: Specific performance metrics and remedies

4. Data Processing Agreement: Detailed data protection and processing terms

5. Contact Information Schedule: Key personnel and escalation procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Clauses
Industries

Consumer Protection (Fair Trading) Act 2003: Primary legislation governing consumer rights and fair trading practices in Singapore, including Lemon Law provisions for defective goods

Personal Data Protection Act 2012: Comprehensive data protection law governing the collection, use, disclosure and care of personal data, including Do Not Call Registry requirements

Electronic Transactions Act: Legislation providing legal framework for electronic transactions and digital signatures in Singapore

Singapore Contract Law: Common law principles governing formation and enforcement of contracts in Singapore

Unfair Contract Terms Act: Legislation regulating unfair terms in contracts and limiting the extent to which civil liability can be excluded

Consumer Protection (Trade Descriptions and Safety Requirements) Act: Law ensuring accurate trade descriptions and maintaining safety standards for consumer goods

Price Control Act: Legislation governing price control measures and prevention of unreasonable price increases

Supply of Goods Act: Law governing the rights and obligations in contracts for the supply of goods

PDPA Guidelines: Detailed guidelines and advisory notes on implementing data protection requirements under PDPA

IMDA Regulations: Industry-specific regulations from Info-communications Media Development Authority for telecommunications and media services

Cross Border Privacy Rules: Framework for data protection standards in cross-border data transfers

Small Claims Tribunals Act: Legislation governing the operation of Small Claims Tribunals for resolving consumer disputes

Mediation Act: Framework for conducting mediation proceedings in Singapore

Arbitration Act: Law governing arbitration proceedings as an alternative dispute resolution mechanism

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Prime Contract

find out more

Transport Agreement

find out more

Cleaning Contract

find out more

Electrical Contract

find out more

Service Provision Agreement

find out more

Contract Management Plan

find out more

HVAC Service Contract

find out more

Housekeeping Contract

find out more

Delivery Contract

find out more

Service Occupancy Agreement

find out more

Landscaping Contract

find out more

Plumbing Contract

find out more

HVAC Maintenance Contract

find out more

Professional Services Contract

find out more

Directors Service Agreement

find out more

Digital Marketing Agreement

find out more

Customer Service Agreement

find out more

Master Service Agreement

find out more

Vendor Services Agreement

find out more

Vending Machine Agreement

find out more

Transportation Contract

find out more

Support Agreement

find out more

Simple Contract For Services

find out more

Service Provider Contract

find out more

Service Agreement Contract

find out more

Procurement Agreement

find out more

Payment Agreement

find out more

Marketing Services Agreement

find out more

Managed Services Agreement

find out more

Hosting Agreement

find out more

General Service Agreement

find out more

Daycare Contract

find out more

Consulting Contract

find out more

Client Agreement Contract

find out more

Babysitting Contract

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.