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Customer Service Agreement
"I need a Customer Service Agreement for my e-commerce business based in Singapore, covering 24/7 customer support services including live chat and email support, starting from March 2025, with specific provisions for handling customer data and complaints resolution."
1. Parties: Identification of service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Key terms used tHRoughout the agreement
4. Services: Detailed description of services to be provided, including scope and delivery methods
5. Fees and Payment: Pricing structure, payment terms, and billing procedures
6. Term and Termination: Duration of agreement and circumstances for termination
7. Data Protection: PDPA compliance measures and data handling procedures
8. Liability and Indemnification: Limitation of liability and indemnification provisions
9. Governing Law: Specification of Singapore law and jurisdiction
1. Service Levels: Specific performance metrics and standards for technical or measurable services
2. Intellectual Property: IP rights and ownership provisions for services involving creation or use of intellectual property
3. Force Majeure: Provisions for unforeseen circumstances in long-term or critical service arrangements
4. Insurance: Insurance requirements and coverage for high-risk services or regulatory compliance
5. Confidentiality: Protection of confidential information when sensitive information is shared
1. Service Description Schedule: Detailed technical specifications of services
2. Fee Schedule: Detailed pricing breakdown and payment terms
3. Service Level Agreement: Specific performance metrics and remedies
4. Data Processing Agreement: Detailed data protection and processing terms
5. Contact Information Schedule: Key personnel and escalation procedures
Authors
Authorized Representative
Business Day
Confidential Information
Customer
Customer Data
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Personal Data
Service Hours
Service Level Agreement
Service Provider
Services
Term
Territory
Working Hours
Service Standards
Response Time
Resolution Time
Support Channels
Emergency Support
Service Credits
Material Breach
Renewal Term
Service Location
Performance Metrics
Quality Standards
Service Levels
Fees and Payment
Data Protection
Confidentiality
Performance Standards
Quality Assurance
Response Times
Customer Obligations
Provider Obligations
Term and Duration
Termination
Force Majeure
Intellectual Property
Warranties
Liability
Indemnification
Insurance
Dispute Resolution
Assignment
Subcontracting
Notice Requirements
Service Availability
Emergency Support
Change Management
Audit Rights
Service Credits
Business Continuity
Compliance
Governing Law
Entire Agreement
Amendment Process
Severability
Anti-Bribery
Third Party Rights
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