Managed Services Agreement Template for Pakistan

1. Regulatory Compliance: Include when services are subject to specific regulatory requirements or industry standards

2. Business Continuity and Disaster Recovery: Include for critical services requiring specific recovery time objectives

3. Environmental Compliance: Include when services have significant environmental impact or sustainability requirements

4. Anti-Bribery and Corruption: Include for high-value contracts or when dealing with government entities

5. Change Control: Include when services are likely to require frequent modifications or updates

6. Parent Company Guarantee: Include when additional financial security is required

7. Service Credits: Include when financial penalties for service level failures are required

8. Benchmarking: Include when periodic service and price comparison with market is desired

9. Step-In Rights: Include for critical services where customer may need to take over operations

10. Subcontracting: Include when provider is likely to use subcontractors for service delivery

1. Schedule 1 - Service Description: Detailed description of all services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, measurement methods, and reporting requirements

3. Schedule 3 - Charges: Detailed pricing, payment structure, and rate cards

4. Schedule 4 - Customer Dependencies: Detailed list of customer obligations and dependencies

5. Schedule 5 - Implementation Plan: Transition and implementation timeline and milestones

6. Schedule 6 - Security Requirements: Detailed security policies and procedures

7. Schedule 7 - Governance and Reporting: Service management procedures, meeting schedules, and reporting requirements

8. Schedule 8 - Staff and Key Personnel: Details of key staff, roles, and responsibilities

9. Schedule 9 - Exit Plan: Detailed procedures for contract termination and service transition

10. Schedule 10 - Technical Standards: Technical specifications and standards to be followed

11. Appendix A - Form of Change Order: Template for documenting and approving changes to services

12. Appendix B - Approved Subcontractors: List of approved subcontractors and their scope of work