1. Parties: Identification and details of the service provider and the client, including their registered addresses and company registration numbers
2. Background: Context of the agreement, brief description of the parties' businesses, and the purpose of entering into the maintenance service arrangement
3. Definitions: Detailed definitions of key terms used throughout the agreement to ensure clarity and prevent misinterpretation
4. Scope of Services: Detailed description of the maintenance services to be provided, including regular maintenance tasks and emergency response services
5. Term and Renewal: Duration of the agreement, commencement date, and conditions for renewal or extension
6. Service Provider's Obligations: Comprehensive list of the service provider's responsibilities, including quality standards, response times, and reporting requirements
7. Client's Obligations: Client's responsibilities including access provision, cooperation requirements, and information sharing obligations
8. Fees and Payment Terms: Detailed breakdown of service charges, payment schedule, invoicing process, and late payment consequences
9. Performance Standards: Specific metrics and standards that the service provider must meet, including response times and quality benchmarks
10. Warranties and Representations: Guarantees provided by both parties regarding their capacity, authority, and quality of service
11. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements
12. Termination: Grounds for termination, notice requirements, and consequences of termination
13. Confidentiality: Obligations regarding protection of confidential information and trade secrets
14. Dispute Resolution: Process for resolving disputes, including mediation and arbitration procedures
15. Governing Law: Specification of Pakistani law as the governing law and jurisdiction for disputes
