Maintenance Support Agreement Template for India

1. Emergency Services: Additional provisions for emergency maintenance services outside regular scope

2. Spare Parts Management: Include when service provider is responsible for maintaining spare parts inventory

3. Training Services: When maintenance agreement includes training customer personnel

4. Warranty: Specific warranties for parts or services, if applicable

5. Insurance: Detailed insurance requirements when high-value equipment is involved

6. Intellectual Property Rights: When maintenance involves software or proprietary systems

7. Data Protection: When maintenance services involve handling personal or sensitive data

8. Business Continuity: For critical maintenance services requiring backup plans

9. Environmental Compliance: When maintenance activities have environmental implications

1. Schedule 1 - Equipment List: Detailed list of equipment covered under maintenance

2. Schedule 2 - Service Level Agreement: Detailed performance metrics, response times, and penalties

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Maintenance Schedule: Planned maintenance timeline and frequency

5. Schedule 5 - Contact Details: Key personnel and escalation matrix for both parties

6. Schedule 6 - Standard Operating Procedures: Detailed procedures for routine maintenance tasks

7. Appendix A - Incident Report Template: Standard format for reporting maintenance incidents

8. Appendix B - Service Request Form: Template for requesting maintenance services