Maintenance Support Agreement Template for Australia

1. Equipment and Materials: Specific provisions regarding supply and use of maintenance equipment and materials, include when maintenance involves significant equipment

2. Emergency Services: Provisions for emergency maintenance services and response times, include for critical maintenance services

3. Subcontracting: Terms governing the appointment and management of subcontractors, include when subcontracting is likely

4. Training and Documentation: Requirements for training customer staff and maintaining documentation, include for complex systems

5. Intellectual Property: Protection of IP rights in maintenance procedures or software, include when proprietary systems are involved

6. Data Protection: Specific provisions for handling customer data, include when personal or sensitive data is involved

7. Change Management: Procedures for changing service scope or specifications, include for long-term or complex agreements

8. Business Continuity: Provisions for ensuring service continuity during disruptions, include for critical services

1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services and performance requirements

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and charging mechanisms

3. Schedule 3 - Service Levels: Detailed service level requirements, measurement methods, and penalties

4. Schedule 4 - Maintenance Schedule: Timing and frequency of regular maintenance activities

5. Schedule 5 - Site Access Procedures: Procedures and requirements for accessing maintenance sites

6. Schedule 6 - Contact Details: Key personnel and emergency contact information for both parties

7. Appendix A - Incident Report Template: Standard format for reporting maintenance incidents and issues

8. Appendix B - Equipment List: Detailed list of equipment covered under the maintenance agreement