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Supply Of Services Agreement
"I need a Supply of Services Agreement for my IT consulting company based in Kuala Lumpur to provide cybersecurity services to corporate clients, with specific provisions for data protection and service level agreements."
1. Parties: Identifies and provides full details of the service provider and customer, including registration numbers and registered addresses
2. Background: Sets out the context of the agreement and brief description of the parties' intentions
3. Definitions: Defines key terms used throughout the agreement for clarity and consistency
4. Scope of Services: Detailed description of the services to be provided, including any deliverables
5. Term and Duration: Specifies the commencement date and duration of the agreement, including any renewal provisions
6. Payment Terms: Details the fees, payment schedule, invoicing process, and payment methods
7. Service Provider's Obligations: Lists the key responsibilities and commitments of the service provider
8. Customer's Obligations: Outlines the customer's responsibilities and commitments
9. Confidentiality: Provisions protecting confidential information exchanged during the service relationship
10. Intellectual Property: Addresses ownership and usage rights of any IP created or used in providing the services
11. Liability and Indemnity: Sets out the liability limitations and indemnification obligations of both parties
12. Termination: Specifies circumstances and procedures for ending the agreement
13. Force Majeure: Addresses unforeseen circumstances preventing performance of obligations
14. Governing Law: Specifies Malaysian law as governing law and jurisdiction for disputes
15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Service Levels: Include when specific performance metrics and standards need to be maintained
2. Data Protection: Required when personal data processing is involved in service delivery
3. Insurance: Include when specific insurance coverage requirements are necessary
4. Non-Competition: Add when protecting against competitive activities is crucial
5. Anti-Corruption: Include for compliance with anti-bribery laws, especially in government contracts
6. Change Control: Needed when services may require modification during the contract term
7. Disaster Recovery: Important for critical services requiring business continuity planning
8. Staff and Subcontractors: Include when service delivery involves key personnel or subcontractors
1. Schedule 1 - Service Specification: Detailed technical specifications and scope of the services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Performance metrics, KPIs, and measurement methodology
4. Schedule 4 - Customer Materials: List of materials, equipment, or access to be provided by the customer
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Appendix A - Contact Details: Key contact information for both parties
7. Appendix B - Required Insurance: Details of insurance types and coverage levels required
Authors
Business Day
Charges
Commencement Date
Confidential Information
Customer
Customer Materials
Deliverables
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Laws
Materials
Personal Data
Representatives
Services
Service Level
Service Location
Service Provider
Service Specification
Term
Territory
Working Hours
Service Provision
Duration
Payment
Service Standards
Performance Monitoring
Customer Obligations
Service Provider Obligations
Personnel
Subcontracting
Intellectual Property
Confidentiality
Data Protection
Warranties
Indemnification
Liability
Insurance
Force Majeure
Termination
Exit Management
Assignment
Change Control
Dispute Resolution
Notices
Governing Law
Anti-Corruption
Entire Agreement
Severability
Variation
Waiver
Information Technology
Professional Services
Consulting
Facilities Management
Business Process Outsourcing
Healthcare Services
Educational Services
Engineering Services
Telecommunications
Financial Services
Marketing and Advertising
Maintenance Services
Transportation and Logistics
Environmental Services
Legal
Procurement
Operations
Finance
Commercial
Compliance
Risk Management
Service Delivery
Account Management
Vendor Management
Business Development
Project Management
Legal Counsel
Procurement Manager
Contract Manager
Business Development Manager
Operations Director
Chief Financial Officer
Commercial Director
Project Manager
Compliance Officer
Risk Manager
Service Delivery Manager
Account Manager
Chief Operating Officer
Vendor Management Specialist
General Manager
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