Supply Of Services Agreement Template for Canada

1. Insurance: Insurance requirements when services involve significant risks or regulatory requirements

2. Security Requirements: Specific security measures required for handling sensitive data or accessing customer systems

3. Business Continuity: Disaster recovery and business continuity requirements for critical services

4. Compliance with Industry Standards: Specific industry standards or certifications required for service delivery

5. Personnel Requirements: Specific qualifications or security clearances required for service provider's personnel

6. Change Control: Procedures for managing changes to services or specifications

7. Transition Services: Requirements for service transition at start and end of agreement

8. Environmental Compliance: Environmental requirements for services with environmental impact

9. Subcontracting: Terms governing use of subcontractors in service delivery

1. Schedule A - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule B - Service Levels and KPIs: Detailed performance metrics and measurement criteria

3. Schedule C - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule D - Personal Information Handling: Specific requirements for handling personal information under PIPEDA

5. Schedule E - Security Requirements: Detailed security protocols and requirements

6. Schedule F - Approved Subcontractors: List of approved subcontractors and their roles

7. Schedule G - Service Location(s): Specified locations for service delivery

8. Appendix 1 - Contact Information: Key contacts and escalation procedures

9. Appendix 2 - Required Reports: Templates and specifications for required service reports