Supply Of Services Agreement Template for New Zealand

1. Performance Standards and KPIs: Include when specific performance metrics need to be met and measured

2. Service Credits: Include when financial penalties apply for service level failures

3. Change Control: Include for complex services where formal processes for changes are needed

4. Business Continuity and Disaster Recovery: Include for critical services requiring continued operation

5. Security Requirements: Include when services involve IT systems or sensitive information

6. Anti-Bribery and Corruption: Include for high-value contracts or when dealing with public sector

7. Insurance: Include when specific insurance coverage requirements exist

8. Transition and Exit: Include for complex services requiring handover arrangements

9. Subcontracting: Include when subcontracting needs to be specifically addressed

10. Force Majeure: Include when specific force majeure provisions are needed beyond standard provisions

1. Schedule 1 - Services Description: Detailed specification of services to be provided

2. Schedule 2 - Fees and Charges: Detailed breakdown of all fees, charges, and payment terms

3. Schedule 3 - Service Levels: Specific service levels and performance criteria

4. Schedule 4 - Key Personnel: Details of key staff members assigned to provide the services

5. Schedule 5 - Form of Change Request: Template for requesting and documenting changes to services

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Implementation Plan: Timeline and milestones for service implementation

8. Appendix A - Approved Subcontractors: List of pre-approved subcontractors if applicable