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HR SLA

HR SLA Template for Ireland

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Key Requirements PROMPT example:

HR SLA

"I need an HR SLA for outsourcing our complete HR functions to a third-party provider, including payroll, recruitment, and employee relations, with specific provisions for GDPR compliance and data protection for our 500-person company based in Dublin, to be effective from March 2025."

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Document background
This HR SLA template is designed for use in Ireland when establishing formal service delivery standards for human resources functions, whether provided by external vendors or internal departments. The document incorporates key requirements from Irish employment law, data protection regulations, and workplace legislation, making it suitable for organizations looking to formalize their HR service delivery model. The HR SLA includes comprehensive coverage of service specifications, performance metrics, compliance requirements, and governance frameworks, ensuring alignment with Irish business practices and regulatory requirements. It's particularly valuable for organizations seeking to standardize HR operations, improve service quality, or outsource HR functions while maintaining clear accountability and measurement standards.
Suggested Sections

1. Parties: Identification of the HR service provider and the client organization

2. Background: Context of the agreement and brief description of the parties' intention to enter into an HR services arrangement

3. Definitions: Detailed definitions of technical terms, key concepts, and abbreviations used throughout the agreement

4. Scope of Services: Comprehensive outline of HR services to be provided, including core responsibilities and deliverables

5. Service Provider Obligations: Detailed responsibilities and commitments of the HR service provider

6. Client Obligations: Responsibilities and commitments of the client organization

7. Service Levels and Performance Metrics: Specific, measurable performance standards and KPIs for service delivery

8. Reporting and Communication: Regular reporting requirements, communication protocols, and meeting schedules

9. Data Protection and Confidentiality: GDPR compliance measures and confidentiality obligations for both parties

10. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms

11. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

12. Dispute Resolution: Procedures for handling disagreements and escalation protocols

13. General Provisions: Standard legal clauses including governing law, entire agreement, and amendments

Optional Sections

1. Transition Services: Details of service transition from existing providers or internal teams - include when taking over from another provider

2. Business Continuity: Disaster recovery and business continuity procedures - include for critical HR services

3. Technology and Systems: Specifications for HR software and systems - include when technology services are part of the delivery

4. International Services: Provisions for multi-jurisdiction HR support - include for international operations

5. Change Management: Procedures for implementing service changes - include for complex service arrangements

6. Training and Knowledge Transfer: Requirements for training client staff - include when knowledge transfer is critical

7. Compliance with Specific Industry Standards: Additional compliance requirements - include for regulated industries

Suggested Schedules

1. Schedule 1 - Detailed Service Descriptions: Comprehensive breakdown of each HR service area and specific deliverables

2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and performance targets

3. Schedule 3 - Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures for various service issues

6. Appendix A - Required Reports: Templates and specifications for regular service reports

7. Appendix B - Service Calendar: Timeline of regular HR activities and deliverables

8. Appendix C - Technical Requirements: Technical specifications for systems and interfaces

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Applicable Law
Business Day
Client
Commencement Date
Confidential Information
Core Hours
Data Controller
Data Processor
Data Protection Laws
Data Subject
Deliverables
Effective Date
Emergency
Employee Data
Force Majeure
GDPR
HR Services
Implementation Period
Initial Term
Intellectual Property Rights
Key Performance Indicators (KPIs)
Material Breach
Notice
Operating Hours
Performance Credits
Personal Data
Personnel
Response Time
Service Credits
Service Hours
Service Level Failure
Service Level Requirements
Service Levels
Service Provider
Service Reports
Services
Special Categories of Personal Data
Specification
Standard Operating Procedures
Term
Termination Date
Third Party Provider
Transition Period
Working Hours
Clauses
Service Scope
Service Levels
Performance Standards
Data Protection
Confidentiality
GDPR Compliance
Service Provider Obligations
Client Obligations
Reporting Requirements
Key Performance Indicators
Personnel
Training
Quality Assurance
Payment Terms
Intellectual Property
Liability
Insurance
Force Majeure
Term and Termination
Change Control
Dispute Resolution
Governing Law
Assignment
Subcontracting
Audit Rights
Business Continuity
Notice
Entire Agreement
Severability
Variation
Waiver
Third Party Rights
Anti-Corruption
Health and Safety
Employment Rights
Service Credits
Escalation Procedures
Transition Services
Exit Management
Relevant Industries

Professional Services

Technology

Manufacturing

Financial Services

Healthcare

Retail

Education

Telecommunications

Hospitality

Construction

Transportation

Energy

Public Sector

Non-Profit Organizations

Pharmaceutical

Relevant Teams

Human Resources

Legal

Procurement

Compliance

Operations

Information Technology

Finance

Risk Management

Data Protection

Employee Relations

Relevant Roles

HR Director

Chief Human Resources Officer

HR Operations Manager

HR Service Delivery Manager

Procurement Manager

Legal Counsel

Compliance Officer

HR Business Partner

HR Service Provider Account Manager

Operations Director

Chief Operating Officer

HR Transformation Lead

Contract Manager

People Operations Manager

HR Systems Manager

Data Protection Officer

Industries
Employment Services Act 1994: Regulates employment agencies and the provision of employment services in Ireland, relevant for HR service delivery
General Data Protection Regulation (GDPR): EU regulation implemented in Ireland governing the processing and protection of personal data, crucial for HR data handling
Data Protection Act 2018: Irish implementation of GDPR, providing specific requirements for processing personal data in Ireland
Employment Equality Acts 1998-2015: Prohibits discrimination in employment on nine grounds and must be considered in HR service delivery
Safety, Health and Welfare at Work Act 2005: Sets out the main provisions for securing and improving workplace safety, health and welfare
Organisation of Working Time Act 1997: Regulates working hours, rest periods, and leave entitlements that HR services must comply with
Protected Disclosures Act 2014: Provides protection for whistleblowers and must be considered in HR procedures and reporting
Industrial Relations Acts 1946-2015: Governs industrial relations and dispute resolution procedures in the workplace
Terms of Employment (Information) Acts 1994-2014: Requires employers to provide employees with written statements of their employment terms
National Minimum Wage Act 2000: Sets out the minimum pay requirements that must be considered in HR services and payroll
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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