Agency Service Level Agreement Template for Ireland

1. Change Control: Include when services are likely to evolve or require frequent modifications

2. Business Continuity: Add for critical services requiring disaster recovery and business continuity planning

3. Competition and Non-Solicitation: Include when protecting against competitive activities is crucial

4. Compliance with Anti-Bribery Laws: Add for international operations or high-risk sectors

5. Sub-Contracting: Include when agent may need to subcontract certain services

6. Force Majeure: Add for long-term agreements or where service interruption risks are significant

7. Parent Company Guarantee: Include when financial security is required from agent's parent company

8. Training and Support: Add when significant training or ongoing support is required

9. Marketing and Branding: Include when agent will represent principal's brand

10. Currency and Exchange Rates: Add for international agreements with multiple currencies

1. Schedule 1 - Services Description: Detailed description of services, deliverables, and technical specifications

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed fee structure, commission rates, and calculation methods

4. Schedule 4 - Territories and Exclusivity: Geographical areas and market segments covered by the agreement

5. Schedule 5 - Required Insurance: Insurance types and minimum coverage requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and security requirements

7. Schedule 7 - Operational Procedures: Day-to-day operational procedures and protocols

8. Schedule 8 - Contact Details: Key personnel and escalation contacts for both parties

9. Schedule 9 - Service Credits: Calculation and application of service credits for performance failures

10. Appendix A - Report Templates: Standard formats for required operational and performance reports