Service Level Agreement Security Company Template for Ireland

1. Emergency Response Procedures: Specific procedures for emergency situations, recommended for high-risk locations

2. Key Performance Indicators (KPIs): Detailed performance metrics with bonus/penalty provisions, useful for larger contracts

3. Technology Integration: Requirements for integration with client's existing security systems, relevant for electronic security services

4. Business Continuity: Specific provisions for maintaining security services during disruptions, important for critical facilities

5. Specialized Training: Additional training requirements for specific client needs or high-security environments

6. Subcontracting: Terms for allowing/restricting use of subcontractors, relevant for large-scale operations

7. Intellectual Property: Protection of security systems, procedures, and methodologies, important for proprietary security solutions

1. Schedule 1: Service Specifications: Detailed breakdown of security services, posts, patrol routes, and specific duties

2. Schedule 2: Personnel Requirements: Specific staffing levels, qualifications, and vetting requirements

3. Schedule 3: Equipment Specifications: Detailed list of security equipment, maintenance requirements, and replacement schedules

4. Schedule 4: Key Performance Indicators: Detailed metrics and measurement methodologies for service performance

5. Schedule 5: Rate Card: Detailed pricing for different types of security services and additional services

6. Schedule 6: Site Rules and Procedures: Location-specific security procedures and requirements

7. Appendix A: Incident Report Templates: Standard forms and procedures for reporting security incidents

8. Appendix B: Emergency Contact List: Key contact information for both parties and emergency services

9. Appendix C: Training Records Template: Format for maintaining and reporting security staff training records