Service Level Agreement For Mobile Application Template for Ireland

1. Third-Party Integration: Terms governing integration with third-party services or APIs, used when the application interfaces with external services

2. Service Credits: Framework for calculating and applying service credits for performance failures, used in premium service agreements

3. Training Services: Terms for user training and documentation, included when training services are part of the agreement

4. Customization Services: Terms for application customization services, included when bespoke development is offered

5. White Labeling: Terms for white-label services, used when the application can be rebranded for the customer

6. Hardware Requirements: Specific hardware requirements or provisions, included when the service requires specific customer hardware

7. Business Continuity: Extended business continuity provisions, used for critical applications

8. Marketing Rights: Terms for using customer references in marketing, included when mutual promotion is desired

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including specific metrics and measurement methods

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, including base fees, variable charges, and payment schedules

3. Schedule 3 - Support Procedures: Detailed support procedures, escalation paths, and contact information

4. Schedule 4 - Technical Requirements: Detailed technical specifications and requirements for the mobile application

5. Schedule 5 - Security Standards: Detailed security protocols, standards, and compliance requirements

6. Appendix A - Performance Metrics: Specific performance indicators and their measurement criteria

7. Appendix B - Incident Response Plan: Detailed procedures for handling various types of service incidents

8. Appendix C - Change Request Form: Standard form and procedure for requesting service changes