API SLA Template for Ireland

1. Disaster Recovery: Detailed disaster recovery and business continuity procedures, required for critical systems

2. Multi-Region Support: Specific provisions for API services deployed across multiple geographic regions

3. Custom Development: Terms governing any custom development or modifications to the standard API

4. Beta Services: Terms for beta or experimental API features, if offered

5. Professional Services: Additional professional services terms if implementation or consulting services are included

6. Volume Commitments: Specific terms for customers committing to minimum API usage volumes

7. Regulatory Compliance: Industry-specific compliance requirements (e.g., financial services, healthcare)

8. Third-Party Integrations: Terms governing integration with third-party services or APIs

1. Schedule A - Service Level Metrics: Detailed technical specifications of all service level metrics and measurement methodologies

2. Schedule B - API Technical Specification: Detailed technical documentation of the API, including endpoints, methods, and response formats

3. Schedule C - Security Standards: Detailed security requirements, protocols, and compliance standards

4. Schedule D - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule E - Fee Schedule: Detailed pricing tiers, usage calculations, and special rates

6. Schedule F - Service Credit Calculations: Detailed formulas and examples for calculating service credits

7. Appendix 1 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Appendix 2 - Acceptable Use Policy: Rules and restrictions regarding API usage and access