SLA Planning Template for Hong Kong

1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Disaster Recovery: Include when business continuity is critical to the service delivery

3. Security Requirements: Necessary for services involving IT systems or sensitive data

4. Change Management: Include for services that may require frequent modifications or updates

5. Transition Services: Required when complex service transition or exit procedures are needed

6. Compliance Requirements: Include when services must meet specific regulatory or industry standards

7. Subcontracting: Required when service provider may need to engage third-party suppliers

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level targets and measurement methods

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Escalation Procedures: Detailed procedures for issue escalation and problem resolution

5. Schedule 5 - Key Personnel: List of key personnel from both parties and their roles

6. Schedule 6 - Report Templates: Templates for regular service level reports and reviews

7. Appendix A - Technical Requirements: Detailed technical requirements and specifications

8. Appendix B - Service Locations: List of locations where services will be provided or accessed