Service Management Contract Template for Hong Kong

1. Change Management: Procedures for requesting and implementing changes to services or terms, used when the service scope is likely to evolve

2. Business Continuity: Disaster recovery and business continuity requirements, important for critical services

3. Transition Services: Provisions for handover at the start and end of the contract, relevant for complex service arrangements

4. Regulatory Compliance: Specific regulatory obligations, necessary for regulated industries

5. Staff and Subcontracting: Rules regarding personnel, training, and subcontractor use, important when service delivery involves specific personnel

6. Environmental Compliance: Environmental standards and requirements, relevant for services with environmental impact

7. Force Majeure: Provisions for handling unforeseen circumstances, particularly relevant in long-term contracts

8. Anti-Bribery and Corruption: Compliance with anti-corruption laws, important for high-value or government-related contracts

1. Schedule 1 - Service Specifications: Detailed technical and operational specifications of services

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and penalties/rewards

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rate cards, and payment milestones

4. Schedule 4 - Governance Framework: Detailed management structure, escalation procedures, and meeting schedules

5. Schedule 5 - Personnel and Key Contacts: List of key personnel, roles, and contact information

6. Schedule 6 - Required Insurance Coverage: Details of insurance types and coverage levels required

7. Schedule 7 - Form of Reports: Templates and formats for required service reports

8. Appendix A - Change Request Form: Standard form for requesting and documenting changes

9. Appendix B - Incident Report Template: Standard format for reporting service incidents and issues