Data Protection Act 2018 and UK GDPR: Essential legislation governing how personal information must be handled during the complaints process, ensuring data protection principles are followed and individual privacy rights are respected
Equality Act 2010: Ensures the complaints handling process is non-discriminatory and accessible to all, protecting individuals against discrimination based on protected characteristics
Consumer Rights Act 2015: Fundamental legislation for handling consumer complaints, defining consumer rights and business obligations in the provision of goods and services
Freedom of Information Act 2000: Relevant for public bodies, governing the right to access recorded information held by public authorities and how information requests should be handled
NHS Complaints Regulations 2009: Specific regulations for healthcare organizations, setting out requirements for handling complaints within the NHS and healthcare settings
Financial Conduct Authority Rules: Regulatory framework for financial services companies, including specific requirements for complaint handling in the financial sector
Education Act 2002: Legislative framework for handling complaints within educational institutions, including specific procedures for schools and educational bodies
Care Act 2014: Legislation governing complaints handling in social care settings, ensuring proper procedures for addressing concerns about care services
Alternative Dispute Resolution Regulations 2015: Framework for alternative dispute resolution procedures in consumer disputes, providing guidelines for out-of-court resolution mechanisms
Limitation Act 1980: Sets statutory time limits for different types of complaints and legal actions, important for establishing complaint submission deadlines
Human Rights Act 1998: Ensures complaints procedures respect fundamental human rights, including the right to fair treatment and due process
BS ISO 10002: British Standard providing guidelines for complaints handling in organizations, offering best practice framework for complaint management systems
