Consumer Rights Act 2015: Primary legislation governing consumer rights and business obligations in the UK, including complaint handling requirements for goods, services, and digital content
Equality Act 2010: Legislation ensuring complaints are handled without discrimination and providing equal access to complaint procedures for protected characteristics
Data Protection Act 2018 and UK GDPR: Regulations governing how personal data within complaints must be processed, stored, and protected
Enterprise Act 2002: Framework for dealing with super-complaints and consumer protection enforcement
Alternative Dispute Resolution for Consumer Disputes Regulations 2015: Regulations requiring businesses to inform consumers about available ADR options for unresolved complaints
Financial Services and Markets Act 2000: Specific requirements for financial services complaint handling and regulatory compliance
FCA Handbook (DISP): Financial Conduct Authority's dispute resolution rules and guidance for handling complaints in financial services
Care Quality Commission Regulations: Healthcare-specific requirements for complaint handling in medical and care settings
Housing Act 2004: Legislation relevant to housing-related complaints and dispute resolution
Education Act 2002: Framework for handling complaints in educational institutions
Companies Act 2006: General business obligations including aspects of customer service and complaint handling
Business Protection from Misleading Marketing Regulations 2008: Requirements regarding accurate business communications and handling of related complaints
Consumer Protection from Unfair Trading Regulations 2008: Rules protecting consumers from unfair practices and related complaint procedures
Limitation Act 1980: Statutory time limits for bringing legal claims and implications for complaint handling timeframes
Civil Procedure Rules: Court rules that may apply if complaints escalate to legal proceedings
Practice Directions on Pre-Action Conduct: Guidelines for behavior and procedures before formal legal proceedings, including complaint resolution attempts
