Customer Development Agreement Template for Australia

1. Third-Party Software: Include when third-party software or components will be used in development

2. Source Code Escrow: Include when source code needs to be held in escrow for customer security

3. Service Levels: Include when specific performance metrics need to be maintained

4. Change Control: Include for complex projects where formal change management is required

5. Business Continuity: Include when service continuity is critical to customer operations

6. International Data Transfers: Include when data will be transferred across borders

7. Security Requirements: Include when specific security standards or certifications are required

8. Training and Documentation: Include when customer training and detailed documentation are part of deliverables

1. Schedule 1 - Services Specification: Detailed technical specifications and requirements for the development work

2. Schedule 2 - Project Plan: Timeline, milestones, and delivery dates

3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of fees, costs, and payment milestones

4. Schedule 4 - Acceptance Criteria: Specific criteria for accepting deliverables and testing procedures

5. Schedule 5 - Service Levels: Performance metrics and service level requirements if applicable

6. Schedule 6 - Personnel: Key personnel and roles assigned to the project

7. Appendix A - Technical Environment: Details of the development and deployment environment

8. Appendix B - Security Requirements: Specific security standards and requirements