Software Outsourcing Agreement Template for Australia

1. Change Control: Procedures for managing changes to project scope or requirements - include if project is likely to evolve

2. Business Continuity: Disaster recovery and business continuity requirements - include for mission-critical software

3. International Data Transfers: Provisions for cross-border data transfers - include for international outsourcing

4. Source Code Escrow: Arrangements for source code protection - include if source code access is critical

5. Transition Services: Procedures for transitioning services in or out - include if complex implementation or exit needed

6. Regulatory Compliance: Specific regulatory obligations - include for regulated industries

7. Open Source Software: Management of open source components - include if open source will be used

8. Audit Rights: Customer's rights to audit provider's operations - include for regulated industries or critical systems

1. Schedule 1 - Services Description: Detailed technical specifications and functional requirements of the software

2. Schedule 2 - Service Levels: Performance metrics, service level agreements, and related penalties/credits

3. Schedule 3 - Charges: Detailed pricing structure, rate cards, and payment milestones

4. Schedule 4 - Project Plan: Project timeline, milestones, and delivery schedule

5. Schedule 5 - Testing Procedures: Detailed acceptance testing procedures and criteria

6. Schedule 6 - Security Requirements: Specific security standards, protocols, and compliance requirements

7. Schedule 7 - Key Personnel: Details of key team members and their roles

8. Schedule 8 - Governance Procedures: Detailed procedures for project management and oversight

9. Appendix A - Technical Environment: Description of development and deployment environment specifications

10. Appendix B - Form of Change Order: Template for documenting and approving changes to project scope