Master Service Agreement Software Development Template for Australia

1. Change Control: Include when formal change management procedures are required for scope or specification changes

2. Business Continuity: Include for critical systems or when the client requires specific disaster recovery provisions

3. Third Party Components: Include when the solution will incorporate third-party software or open source components

4. Transition Services: Include when specific provisions are needed for transition in/out phases

5. Governance: Include for complex or long-term arrangements requiring formal governance structures

6. Audit Rights: Include when the client requires specific audit rights beyond standard reporting

7. Service Credits: Include when financial remedies are required for service level failures

8. Export Control: Include when software or services may be subject to export control regulations

1. Schedule 1 - Service Description: Detailed description of software development services and methodologies

2. Schedule 2 - Service Levels: Detailed service level requirements, measurement, and reporting

3. Schedule 3 - Charges: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Security Requirements: Specific security standards, protocols, and compliance requirements

5. Schedule 5 - Form of Statement of Work: Template for individual Statements of Work

6. Schedule 6 - Technical Standards: Required technical standards, platforms, and tools

7. Schedule 7 - Testing Procedures: Detailed testing requirements and acceptance criteria

8. Schedule 8 - Personnel: Key personnel, roles, qualifications, and replacement procedures

9. Appendix A - Change Request Template: Standard form for requesting and documenting changes

10. Appendix B - Report Templates: Standard templates for required reporting