Customer Development Agreement Template for Germany

1. Change Control: Procedures for managing changes to project scope or requirements - include for larger or complex projects

2. Source Code Escrow: Provisions for source code protection - include when source code access is critical for the customer

3. Maintenance and Support: Post-development support terms - include if ongoing maintenance is part of the arrangement

4. Training: Terms for training customer personnel - include if knowledge transfer is required

5. Security Requirements: Specific security standards and compliance - include for projects with sensitive data

6. Business Continuity: Disaster recovery and business continuity requirements - include for business-critical applications

7. Third-Party Components: Terms regarding use of third-party software - include if third-party tools are used

8. Performance Requirements: Specific performance metrics and SLAs - include for performance-critical systems

1. Schedule 1 - Development Specification: Detailed technical specifications and requirements for the development work

2. Schedule 2 - Project Plan: Detailed timeline, resources, and delivery schedule

3. Schedule 3 - Charges: Detailed breakdown of fees, expenses, and payment schedule

4. Schedule 4 - Acceptance Criteria: Specific criteria and test cases for accepting deliverables

5. Schedule 5 - Personnel: Key personnel and their roles in the project

6. Schedule 6 - Technical Environment: Description of development and deployment environment specifications

7. Appendix A - Change Request Template: Standard form for requesting and documenting changes

8. Appendix B - Testing Procedures: Detailed testing methodology and procedures

9. Appendix C - Service Levels: Performance metrics and service level requirements