Customer Development Agreement Template for Ireland

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Key Requirements PROMPT example:

Customer Development Agreement

"I need a Customer Development Agreement governed by Irish law for a mobile banking app development project, where our fintech company will be engaging a Dublin-based software development firm to create a custom payment solution with completion targeted for March 2025."

Document background
The Customer Development Agreement is essential for businesses engaging in custom software or technology development projects in Ireland. This contract type establishes the legal framework for development services, ensuring compliance with Irish contract law, GDPR, and relevant EU regulations. It is typically used when a customer requires bespoke development work, whether for software applications, technology solutions, or digital products. The agreement comprehensively covers project specifications, development methodology, acceptance criteria, intellectual property rights, and payment terms. It's particularly important in the Irish market where technology development services are a significant sector, and where both domestic and international companies need to ensure their development agreements align with local legal requirements and EU regulations. The document provides necessary protections for both the service provider and the customer while facilitating clear project governance and risk management.
Suggested Sections

1. Parties: Identification and details of the contracting parties

2. Background: Context of the agreement and high-level objectives

3. Definitions: Defined terms used throughout the agreement

4. Scope of Services: Detailed description of development services to be provided

5. Project Methodology: Development approach, methodologies, and project management procedures

6. Customer Obligations: Requirements and responsibilities of the customer

7. Developer Obligations: Requirements and responsibilities of the developer

8. Deliverables: Specific outputs and acceptance criteria

9. Testing and Acceptance: Procedures for testing deliverables and acceptance criteria

10. Change Control: Process for managing changes to scope or requirements

11. Intellectual Property Rights: Ownership and licensing of developed materials

12. Payment Terms: Fees, payment schedule, and invoicing procedures

13. Data Protection: GDPR compliance and data handling requirements

14. Confidentiality: Protection of confidential information

15. Term and Termination: Duration and termination provisions

16. Warranties and Indemnities: Guarantees and protections provided by each party

17. Limitation of Liability: Caps and exclusions on liability

18. Force Majeure: Provisions for unforeseen circumstances

19. General Provisions: Standard boilerplate clauses including governing law

Optional Sections

1. Hardware Requirements: Required when development involves specific hardware components or integration

2. Third-Party Software: Needed when third-party software or libraries will be incorporated

3. Service Levels: Include when ongoing service level commitments are required

4. Security Requirements: Required for projects with specific security compliance needs

5. International Transfer: Include when data or services cross international borders

6. Escrow Arrangements: Required when source code escrow is needed

7. Training and Documentation: Include when training or specific documentation deliverables are required

8. Disaster Recovery: Needed for critical systems or ongoing services

9. Personnel Requirements: Include when specific qualifications or security clearances are required

Suggested Schedules

1. Schedule 1 - Services Specification: Detailed technical specifications and requirements

2. Schedule 2 - Project Plan: Timeline, milestones, and delivery dates

3. Schedule 3 - Charges and Payment: Detailed pricing, payment structure, and rates

4. Schedule 4 - Testing Procedures: Detailed testing methodology and acceptance criteria

5. Schedule 5 - Service Levels: Performance metrics and service level requirements

6. Schedule 6 - Personnel: Key personnel and their roles/responsibilities

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Appendix A - Change Request Template: Standard form for requesting changes

9. Appendix B - Acceptance Certificate: Standard form for deliverable acceptance

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Financial Services

Healthcare

E-commerce

Manufacturing

Professional Services

Telecommunications

Education

Retail

Insurance

Banking

Public Sector

Media & Entertainment

Relevant Teams

Legal

Information Technology

Procurement

Commercial

Operations

Software Development

Project Management

Product Development

Solutions Architecture

Quality Assurance

Business Development

Account Management

Technical Operations

Relevant Roles

Chief Technology Officer

Project Manager

Legal Counsel

Commercial Director

Development Manager

Solution Architect

Product Owner

Procurement Manager

Contract Manager

Technical Director

IT Director

Software Development Manager

Head of Digital

Chief Information Officer

Business Development Manager

Account Manager

Operations Director

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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