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Customer Development Agreement
"I need a Customer Development Agreement governed by Irish law for a mobile banking app development project, where our fintech company will be engaging a Dublin-based software development firm to create a custom payment solution with completion targeted for March 2025."
1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and high-level objectives
3. Definitions: Defined terms used throughout the agreement
4. Scope of Services: Detailed description of development services to be provided
5. Project Methodology: Development approach, methodologies, and project management procedures
6. Customer Obligations: Requirements and responsibilities of the customer
7. Developer Obligations: Requirements and responsibilities of the developer
8. Deliverables: Specific outputs and acceptance criteria
9. Testing and Acceptance: Procedures for testing deliverables and acceptance criteria
10. Change Control: Process for managing changes to scope or requirements
11. Intellectual Property Rights: Ownership and licensing of developed materials
12. Payment Terms: Fees, payment schedule, and invoicing procedures
13. Data Protection: GDPR compliance and data handling requirements
14. Confidentiality: Protection of confidential information
15. Term and Termination: Duration and termination provisions
16. Warranties and Indemnities: Guarantees and protections provided by each party
17. Limitation of Liability: Caps and exclusions on liability
18. Force Majeure: Provisions for unforeseen circumstances
19. General Provisions: Standard boilerplate clauses including governing law
1. Hardware Requirements: Required when development involves specific hardware components or integration
2. Third-Party Software: Needed when third-party software or libraries will be incorporated
3. Service Levels: Include when ongoing service level commitments are required
4. Security Requirements: Required for projects with specific security compliance needs
5. International Transfer: Include when data or services cross international borders
6. Escrow Arrangements: Required when source code escrow is needed
7. Training and Documentation: Include when training or specific documentation deliverables are required
8. Disaster Recovery: Needed for critical systems or ongoing services
9. Personnel Requirements: Include when specific qualifications or security clearances are required
1. Schedule 1 - Services Specification: Detailed technical specifications and requirements
2. Schedule 2 - Project Plan: Timeline, milestones, and delivery dates
3. Schedule 3 - Charges and Payment: Detailed pricing, payment structure, and rates
4. Schedule 4 - Testing Procedures: Detailed testing methodology and acceptance criteria
5. Schedule 5 - Service Levels: Performance metrics and service level requirements
6. Schedule 6 - Personnel: Key personnel and their roles/responsibilities
7. Schedule 7 - Security Requirements: Detailed security protocols and requirements
8. Appendix A - Change Request Template: Standard form for requesting changes
9. Appendix B - Acceptance Certificate: Standard form for deliverable acceptance
Authors
Acceptance Tests
Affiliate
Agreed Personnel
Applicable Law
Background IP
Business Day
Change Control Procedure
Change Request
Charges
Confidential Information
Customer Data
Customer Materials
Customer Requirements
Defect
Deliverables
Development Environment
Development Methodology
Documentation
Effective Date
Final Acceptance
Force Majeure Event
Good Industry Practice
Implementation Plan
Initial Term
Intellectual Property Rights
Key Personnel
Milestone
Open Source Software
Personal Data
Project
Project Manager
Project Plan
Project Specification
Services
Service Levels
Source Code
Specification
Statement of Work
System
Technical Architecture
Term
Testing Environment
Third-Party Materials
Third-Party Software
UAT
User Acceptance Testing
Virus
Work Product
Services Provision
Project Management
Customer Obligations
Developer Obligations
Acceptance Testing
Change Control
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Personnel
Service Levels
Documentation
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Exit Management
Insurance
Assignment and Subcontracting
Dispute Resolution
Notices
Audit Rights
Source Code Escrow
Security Requirements
Disaster Recovery
Non-Solicitation
Governing Law and Jurisdiction
Information Technology
Financial Services
Healthcare
E-commerce
Manufacturing
Professional Services
Telecommunications
Education
Retail
Insurance
Banking
Public Sector
Media & Entertainment
Legal
Information Technology
Procurement
Commercial
Operations
Software Development
Project Management
Product Development
Solutions Architecture
Quality Assurance
Business Development
Account Management
Technical Operations
Chief Technology Officer
Project Manager
Legal Counsel
Commercial Director
Development Manager
Solution Architect
Product Owner
Procurement Manager
Contract Manager
Technical Director
IT Director
Software Development Manager
Head of Digital
Chief Information Officer
Business Development Manager
Account Manager
Operations Director
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