Software Development Retainer Agreement Template for Australia

1. Change Control: Procedures for managing changes to services or requirements - include when the scope is likely to evolve

2. Security Requirements: Specific security standards and protocols - include for sensitive or regulated industries

3. Disaster Recovery: Business continuity and disaster recovery procedures - include for business-critical applications

4. Source Code Escrow: Arrangements for source code protection - include when client requires additional security

5. Non-Solicitation: Prevents poaching of staff - include when there's significant team interaction

6. Performance Credits: Financial adjustments for missing service levels - include for high-value or critical services

7. Acceptance Testing: Detailed testing and acceptance procedures - include for complex deliverables

8. Training and Documentation: Requirements for user training and system documentation - include when significant user interaction is needed

1. Schedule 1 - Services Description: Detailed description of software development services covered by the retainer

2. Schedule 2 - Service Levels: Specific metrics and standards for service delivery and performance

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Key Personnel: Lists key team members and their roles/responsibilities

5. Appendix A - Technical Requirements: Technical specifications and requirements for the software development

6. Appendix B - Security Standards: Specific security requirements and compliance standards

7. Appendix C - Change Request Template: Standard form for requesting and documenting changes

8. Appendix D - Acceptance Test Criteria: Criteria and procedures for accepting deliverables