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Master Service Agreement And Statement Of Work
"I need a Master Service Agreement and Statement of Work for an IT services company based in Dubai providing cloud infrastructure services to financial institutions in the UAE, with specific emphasis on data protection and financial services regulatory compliance."
1. Parties: Detailed identification of the contracting parties, including full legal names, addresses, and registration details as per UAE requirements
2. Background: Context of the agreement, relationship between parties, and general purpose of the service arrangement
3. Definitions: Comprehensive definitions of terms used throughout the agreement, including specific UAE legal terminology where relevant
4. Scope of Services: General framework for services to be provided under the MSA, with reference to specific SOWs
5. SOW Process: Procedures for creating, approving, and executing Statements of Work
6. Term and Termination: Duration of the MSA, renewal provisions, and termination rights compliant with UAE law
7. Payment Terms: Pricing principles, invoicing procedures, payment terms, and currency considerations
8. Service Provider Obligations: Core obligations, service standards, and compliance requirements
9. Client Obligations: Client responsibilities, cooperation requirements, and support obligations
10. Intellectual Property Rights: Ownership and licensing of IP, aligned with UAE IP laws
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with UAE data protection laws and data handling requirements
13. Liability and Indemnification: Limitation of liability and indemnification provisions permitted under UAE law
14. Force Majeure: Events excusing performance, adapted to UAE legal context
15. Governing Law and Dispute Resolution: UAE law governance and dispute resolution procedures
16. General Provisions: Standard boilerplate clauses adapted for UAE legal requirements
1. Compliance with Islamic Law: Required when parties wish to ensure Shariah compliance or when dealing with Islamic financial institutions
2. Foreign Ownership Provisions: Needed when service provider is a foreign entity, addressing UAE foreign ownership restrictions
3. Security Requirements: Required for services involving sensitive data or critical infrastructure
4. Change Control: Recommended for complex or long-term service arrangements
5. Business Continuity: Important for critical services or regulated industries
6. Anti-Corruption Compliance: Recommended for international service providers or government-related projects
7. Local Content Requirements: Needed when dealing with government entities or regulated sectors
8. Environmental Compliance: Required for services with environmental impact or in regulated industries
9. Insurance Requirements: Important for high-risk services or when required by specific industries
1. Template Statement of Work: Standard format for all project-specific SOWs
2. Service Levels and KPIs: Detailed service level requirements and measurement criteria
3. Rate Card: Standard pricing and rate information for services
4. Data Processing Agreement: Detailed data handling and protection requirements
5. Security Requirements: Specific security protocols and requirements
6. Approved Subcontractors: List of pre-approved subcontractors and their scope
7. Technical Requirements: Detailed technical specifications and standards
8. Change Request Template: Standard format for requesting and documenting changes
9. Required Insurance Coverage: Detailed insurance requirements and minimum coverage levels
10. Contact Details and Escalation Matrix: Key personnel and escalation procedures
Authors
Affiliate
Agreement
Applicable Law
Background IP
Business Day
Change Control Process
Change Request
Charges
Client
Client Materials
Confidential Information
Contract Year
Deliverables
Delivery Location
Dispute
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Losses
Material Breach
Milestone
Notice
Personal Data
Project
Project Manager
Related Parties
Representatives
Schedule
Services
Service Credits
Service Level Agreement
Service Level Failure
Service Provider
Service Provider Materials
SOW
SOW Effective Date
Specification
Statement of Work
Subcontractor
Term
Territory
Third Party
Time for Completion
UAE
VAT
Work Product
Services
Statement of Work Process
Service Provider Obligations
Client Obligations
Personnel
Acceptance Testing
Change Control
Payment
Invoicing
Taxes
Service Levels
Governance
Record Keeping
Audit Rights
Intellectual Property Rights
Data Protection
Confidentiality
Security
Anti-Bribery and Corruption
Force Majeure
Compliance with Laws
Insurance
Liability
Indemnification
Term
Termination
Exit Management
Assignment and Subcontracting
Notices
Amendments
Waiver
Severability
Third Party Rights
Relationship of Parties
Entire Agreement
Counterparts
Governing Law
Dispute Resolution
Information Technology
Professional Services
Construction and Engineering
Management Consulting
Financial Services
Healthcare
Education
Telecommunications
Oil and Gas
Real Estate
Manufacturing
Logistics and Transportation
Media and Entertainment
Retail and Consumer Services
Legal
Procurement
Operations
Commercial
Finance
Risk and Compliance
Project Management Office
Business Development
Technical Services
Account Management
Service Delivery
Chief Executive Officer
Chief Legal Officer
General Counsel
Legal Director
Commercial Director
Procurement Manager
Contract Manager
Project Manager
Operations Director
Business Development Manager
Risk Manager
Compliance Officer
Technical Director
Service Delivery Manager
Account Manager
Finance Director
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