Master Service Agreement And Statement Of Work Template for Malaysia

1. Change Control: Used when formal change management procedures are required for complex services

2. Service Levels: Include when specific performance metrics and service levels need to be maintained

3. Disaster Recovery: Required for critical services or when business continuity is essential

4. Anti-Corruption: Important for government contracts or when dealing with public sector

5. Insurance: Include when specific insurance coverage requirements exist

6. Security Requirements: Necessary for services involving sensitive data or systems access

7. Personnel Requirements: Include when specific qualifications or security clearances are needed

8. Audit Rights: Important for regulated industries or when compliance verification is needed

9. Environmental Compliance: Required for services with environmental impact

10. Islamic Finance Compliance: Include when dealing with Shariah-compliant services or institutions

1. Schedule 1 - Standard SOW Template: Template for creating individual Statements of Work

2. Schedule 2 - Rate Card: Standard rates for services and personnel categories

3. Schedule 3 - Service Levels and KPIs: Detailed service level agreements and performance metrics

4. Schedule 4 - Approved Subcontractors: List of pre-approved subcontractors and their scope

5. Schedule 5 - Technical Requirements: Detailed technical specifications and requirements

6. Schedule 6 - Security Policies: Information security and data protection requirements

7. Schedule 7 - Change Request Template: Standard format for requesting and documenting changes

8. Appendix A - Contact Details: Key personnel and escalation contacts for both parties

9. Appendix B - Required Reports: Templates and specifications for required service reports

10. Appendix C - Acceptance Testing Procedures: Procedures and criteria for accepting deliverables